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Level 3 Application Support

Stefanini

Location: Tampa, FL, 33607
Type: Non-Remote
Posted on: April 12, 2021
This job is no longer available from the source.
Details:
Stefanini Group is hiring!
Do you want to be a part of a highly innovative, digitally transformative team and work on cutting edge, state of the art technologies?  If yes, then this is for you! Exciting opportunity awaits, let us help you get started.
For interested applicants, click the apply button or you may call (248) 936-0629 / email: hyacinth.estidola@stefanini.com for faster processing. Thank you.
Open for W2 candidates only.
• Ensure Optimal functioning of Linux/Windows Servers.
• Linux server/user administration, light scripting (perl, python, ruby or other), and database experience (MySQL, MongoDB, []PostgreSQL, Oracle, MemSQL, or other).
• Manage IIS, including load balanced applications, certificate monitoring, and deploying new sites & applications manually & via automated scripts and applications.
• Ensure SQL Servers are performing optimally. Run CPU utilization and query analyzer and performance metrics.
• Proven ability to diagnose and troubleshoot complex application problems and leverage tools and resources appropriately to identify solutions that may or may not be already documented.
• Ability to manage multiple conflicting deadlines and competing priorities.
• Excellent relationship management, customer service and communication skills in a variety of forms (written, live chat, conference calls, in-person.)
• Ability to work independently with little direct supervision and as a part of a team.
• Outstanding analytical and organizational abilities.
• Understanding of networking concepts such as DNS, DHCP, Email, HTTP, SSL, and TCP/IP protocols and applications
• Make sure servers conform to SOP standards (Standard Operating Procedures).
• Manage server users, groups and permissions.
• Prioritize, analyze, troubleshoot and resolve or escalate any systems issues in a timely manner.
• Provide end user technical support across all systems and devices.
• Follows up, tests, and troubleshoots as necessary
• Partners with development team on root cause analysis
• Keeps customers informed of case resolution.
• Interacts closely with other departments to provide first hand feedback from customers.
Details:
• Window/Linux OS (Red Hat)
• MS SQL - running queries
• IIS, Load balancing and .Net
• Networking: DNS, DHCP, Email, HTTP, SSL, and TCP/IP
• Perl, Python, Ruby, PowerShell Scripting
• This role requires both proven experience with technology and outstanding personal communication and customer service skills.
• The candidate likes to collaborate in multicultural environments and interact with stakeholders to resolve technical issues.
• You should be curious and eager to troubleshoot and resolve complex technical issues.
• The candidate will be expected to be able to manage, update, and provide tier 3 support for custom & 3rd Party applications built for Windows & Linux in a very fast paced environment.
• Success in this role requires a commitment to teamwork, collaboration, and demonstrated leadership skills.