Support
Full Time, Full Time
Depends On Experience
Job Description:
5 years of hands-on experience in 24x7 production support in large batch data processing environment following ITIL framework.
Strong technical knowledge of Mainframe technologies (Cobol, JCL, VSAM, MVS, FILE-AID, TWS)
Strong knowledge of DB2 and CICS.
Flexibility to work in shifts and during weekends and extended hours when needed.
Strong Team player and ability to collaborate as part of the virtual team across the globe.
Strong analytical skill to analyze code, understand business rules and trace data following the process flow to investigate data-related issues.
Ability to run problem bridges collaborates with others from different functional and technical areas and escalates timely to get help to resolve problems within time.
Strong verbal and written communication skills.
Ability to prioritize and perform multiple tasks simultaneously and deliver on time with quality.
Strong process adherence to the following change, incident, and problem management processes.
Ability to identify knowledge gaps and provide technical guidance/mentoring to others to help grow talent.
Build tools to automate production support activities that enable efficiency and productivity of the team in day-to-day activities.
Strong self-motivation, sense of ownership, and ability to retain focus under stress during a crisis situation.
Strong business ethics, self-discipline, and trustworthiness to handle sensitive confidential data in a live production environment.
SYSMIND LLC is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without any discrimination. We promote and support a diverse workforce at all levels in the company. All job offers are contingent upon completion of a satisfactory background check and reference checks. Additionally passing the drug test may also be required. All contractors intending to work on SYSMIND's W2 are "at will" employees.