Software Support Analyst
Deltek, Inc.
115 reviews
Tampa, FL
Deltek, Inc.
115 reviews
Read what people are saying about working here.
• Troubleshoot a wide range of issues, including general application issues, planning, and contact resource management.
• Work in a team environment and provide support to customers via telephone, e-mail, chat, and the internet.
• Work activity involves assessing the nature of customer problems and resolving most support issues.
Qualifications
2+ years customer service or software support experience is preferred
Bachelors Degree in Accounting or related field preferred
History of successfully working in a team environment
Refined problem solving and troubleshooting skills
Ability to multi-task in a fast-paced environment
Excellent customer service skills
Must have the ability to work independently and be self-motivated
Proficiency with Microsoft Office applications
Direct experience with Vision/Vantagepoint