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Software Support Analyst

Deltek, Inc.

Location: Tampa, Florida
Type: Non-Remote
Posted on: May 5, 2021
This job is no longer available from the source.
Software Support Analyst
Deltek, Inc.
115 reviews
Tampa, FL
Deltek, Inc.
115 reviews
Read what people are saying about working here.
• Troubleshoot a wide range of issues, including general application issues, planning, and contact resource management.
• Work in a team environment and provide support to customers via telephone, e-mail, chat, and the internet.
• Work activity involves assessing the nature of customer problems and resolving most support issues.
Qualifications
2+ years customer service or software support experience is preferred
Bachelors Degree in Accounting or related field preferred
History of successfully working in a team environment
Refined problem solving and troubleshooting skills
Ability to multi-task in a fast-paced environment
Excellent customer service skills
Must have the ability to work independently and be self-motivated
Proficiency with Microsoft Office applications
Direct experience with Vision/Vantagepoint