Redfin Mortgage, a wholly owned subsidiary of Redfin Corporation, is a different kind of lender that's revolutionizing the way people finance homes. We're rethinking the lending process from start to finish and putting the customer at the heart of everything we do. At Redfin Mortgage, you'll be empowered to make a difference in people's lives while growing your career in a collaborative, tech-savvy environment. If you're ready to get in on the ground floor of a fast-growing mortgage operation, join us.
We're looking for someone with the experience, vision, and passion to help build a world-class Mortgage business. In this role, you will be part of building the Mortgage Advisor function, ensuring the highest level of customer service, communication, and quality in the loan application process, from initial customer interaction, data gathering to close. This position reports to the Director of  Operations and will be based in Dallas. Redfin has already changed the game for the buying and selling of homes, now the same philosophy is being applied to housing finance.
Here's what you'll do:
• Represent the company in a professional manner and providing an exceptional level of customer service in all interactions and functions of the position
• Communicate effectively and quickly to all parties, both internally and externally, about timelines and expectations
• Track the loan daily throughout the loan application process, proactively addressing potential issues that could impact the close date
• Gather and enter information for pre-approval and loan process, ensuring complete and fully compliant loan disclosure packages.
• May schedule closing appointments with respective parties (i.e. title companies, closing attorneys, corporate closing department and customers etc.)
• Maintain communication with customers throughout the loan process, assisting them with any questions and notifying them of any additional requirements.
• Provide best in class customer service with a can do approach to personal accountability.
What you bring to the table:
• Ownership: you take personal accountability for your work and approach each day with a can do attitude.
• Knowledgeable: you have thorough, demonstrated knowledge of mortgage loan application procedures, policies, guidelines and regulations.
• Leadership: you lead by example and participate as an effective member of any team.
• Flexible: adaptability in a fluid and rapidly changing environment and a willingness to roll up your sleeves and help sweep the floor
• Analytical: numbers are your friends. You can't live without data. Your analysis informs how to improve results and where to spend a little more of your time and attention. You are able to translate numbers into action.
• Problem solver: you have demonstrated ability to effectively solve problems
• Tech-chops: you have a pulse on the competitive tech landscape and a modern view of Mortgage origination.
• Borrower centric: when in doubt, you do the right thing for the borrower above all.
Requirements:
• Required level of knowledge is normally acquired through completion of a Bachelor's degree and 3+ years of mortgage processing, underwriting, originating or a combination thereof
• NMLS license
• Experience with product guidelines for conventional mortgages
• Excellent verbal and written communication skills
• Skills with Google products, DU/DO and other mortgage-related software
• Excellent customer service
• High degree of attention to detail
What We Offer
• Competitive compensation packages with a salary, bonuses, and stock options
• Generous benefits, including three weeks of paid vacation, medical, dental, and vision insurance, fully paid family leave, and more
• Strong startup culture with catered lunches, casual dress code, game nights, happy hours, and more
To make sure we hire the most qualified people, we've designed a multi-step selection process which may include interviews, a homework assignment, and a reference check. We're excited to get to know you and hope you're ready to give this opportunity everything you've got!
Redfin is an equal opportunity employer committed to hiring a diverse workforce.
Job Type: Full time