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Lead Application Support Engineer
Are you ready to explore a world of possibilities?
Join our DTCC family, and you’ll grow your expertise and become the best version of you. As you embark on a new journey, you’ll seek challenges with flexibility and patience, learning new skills and advancing your career while having the time of your life.
Why you'll love this job:
Being a member of Enterprise Application Support team, you will be responsible for providing technical support of all the application. The role will be executing all aspects of the operating procedures/run books within a predefined shift pattern. This role is encouraged to work closely with the required development teams, our Enterprise Infrastructure partners and our internal business clients to resolve and call out technical support incidents where vital. The Enterprise Application Support (EAS) provides centralized application and infrastructure support for all critical business applications and infrastructure support.
Your Responsibilities:
• Support DTCC applications by providing monitoring, application, and system support for DTCC‘s production application services client facing environments.
• Provide 24x7 support for event monitoring, incident triage and escalation
• Lead new projects and ensure all deliverables like PTO, Controls etc. are in place for the operational support
• Provide support to all jurisdictions on a shift basis, handling any activity for any region within the local time zone coverage
• Identify and implement efficiencies and improvements to standard processes and procedures such as automation through scripting, programming, etc.
• Provide support for change management approval, execution for DTCC’s production application services
• Client support team engagement to assist with application related incidents, client testing and integrations
• Disaster recovery test planning and execution - application environment review, shutdown, start, verification, troubleshooting
• Access administration for application access to DTCC's production application services.
• Align risk and control processes into day to day responsibilities to monitor and mitigate risk; escalate appropriately
Talents Needed for Success:
• Minimum of 7 years of related experience
• Bachelor's degree required; Master’s preferred and/or equivalent experience
• At least 5 years’ experience in Oracle PL/SQL
• Experience in ETL processes
• Working experience in Unix Shell scripting and Autosys
• Knowledge of Green Plum and Snowflake
• Have a hands-on experience in Core Java, API, struts and spring framework
• Working experience on Cloud (AWS)
• Knowledge of SNOW and Agile experience is a big plus
• Willingness to play the Security Maven will be an added advantage
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
RequisitionType Professional JobSchedule Full time