Wage: $0 - $38000 Annually
Job Type: Full Time
Job Description:
Groundbreaking opportunity for a new tech security company launching a service center in Tampa, FL! It has all the bells and whistles that a job could have! Do you offer top-notch customer service? Do you live in the Tampa area? This could be the right opportunity for you!
Member Support Representative
Hours: Several shifts available days, nights and some weekend work.
Company benefits and information:
They promote a positive work environment and culture
Lunch is catered 2X a week to the office
Unlimited cold brew, sodas, water, and snacks
Promote from within
Weekly and monthly events and giveaways for the team
Team games and fun Fridays
Company pays 75% of medical benefits for the employee
100% Life Insurance is covered up to 50K
Unlimited PTO
Employee Stock Options
Paid Parental Leave for 3 months
401K ? 3% match
Apply today to be one of the first hired at this location so you can be considered for advancement first!
Overview: Member Support Representatives to provide mission-critical identity verification support to our users. Our Member Support organization is comprised of multiple units covering technical, video, and email-related support. We are looking for candidates who are passionate about customer service, take identity security seriously, and who want to join a thriving, fast growing startup where there are multiple opportunities for upward mobility.
Responsibilities: Provide timely, accurate, and efficient service to our customers via email and/or video chat - Verify member identification and follow verification procedures - Work with other members to troubleshoot verification issues and provide a working solution - Assist in documentation and playbook updates as necessary
Qualifications: Previous experience in customer service based role - Excellent written, verbal, and interpersonal skills - Ability to execute multiple tasks simultaneously in a fast-paced, high-volume work environment - Passion for delivering excellent customer service experiences - Strong initiative, can-do attitude, and work ethic - Excellent time management skills and attention to detail - Flexibility to work nights, weekends, and holidays as needed - Willingness and ability to train in-person at our Tampa, FL office!
Apply today to be one of the first hired at this location so you can be considered for advancement first! AppleOne is proud to be an Equal Opportunity Employer. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment qualified applicants with arrest and conviction records.