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Customer Service Liaison

Core Mark

Location: Tampa, Florida
Type: Full-Time, Non-Remote
Posted on: May 4, 2021
This job is no longer available from the source.
Full-Time Job Details Description Position Summary: Core-Mark is looking for an action-oriented, motivated individual who has an obsession for customer satisfaction and experience with providing assistance to customers.  We are looking for an action-oriented and motivated individual who is passionate about driving process improvement while analyzing systemic issues and implementing solutions to challenging problems.  Under general supervision of the Centralized Area Manager, will perform a variety of customer service functions to resolve routine CCIC inquiries while providing efficient service through timely response to telephone, fax and email request. The Customer Service Liaison is the contact between other divisional departments and the CCIC. An ideal candidate will excel in a fast-paced, multi-tasked, dynamic team environment.   Position Responsibilities: • Responds to a variety of telephone, written, fax and email inquiries, from internal customers • Conducts account research and resolves issues within the scope of authority. • Follow up with various departments using internal CS Software  • Assures that appropriate records are maintained and required reports are prepared in a timely fashion. • Review assigned reports and take action to resolve issues. High dollar, case items and over threshold. • Enter and retrieves a variety of information using computer terminal. (DCMS, CCIC, Excel) • Assists internal customers with orders, credits, item information and credit discrepancies. • Maintains a working knowledge of pricing and product availability. • Assures customer service levels are maintained according to company standards. • Process and or review division level credits • Using various software to research credit discrepancies (Tote Filming) • Distributor order entry (based on programming)  • Professional communication skills (phone, interpersonal, written, verbal, etc.). • Maintains a positive and professional demeanor and portrays the company in a positive light. • Proactively communicates system and process issues, and customer feedback trends to management. • Ability to establish priorities, work independently, and proceed with objectives without supervision. • Exceeds customer expectations by going above and beyond. • Other duties as assigned. Leadership: • Experience coaching or leading people • Understanding of effective coaching techniques • Strong listening skills • Positive communicator who understands when it’s necessary to have tough conversations • Knows and communicates the Core-Mark mission, vision and strategy • Maintains a high level of professionalism and approachability Delivering Service and Results: • Knows Core-Mark process and policies at an expert level • Role model contact handling skills and effective problem-solving skills • Ability to use data and insights to identify system issues and develop team members. • Strong time management and organizational skills • Completes tasks on time to a high-quality standard • Takes action on issues and opportunities raised in team meetings • Drives team engagement and actions through survey results and insights Relevant Experience, Education, Knowledge, Skills and Abilities: The ideal candidates will be comfortable in a fast-paced, multi-tasked, high-energy environment.  They will be creative and analytical problem solvers with a passion for excellent customer service.     • Duties require knowledge equivalent to completion of four years of high school and one to two years of related customer service experience. Prior C-Store employment is a plus.  • One to two years of experience using Microsoft Outlook. • One to two years of computer and phone experience. Knowledge of Cisco phone systems is a plus. • Excellent communication skills are required to respond to a variety of customer inquiries, request, and complaints. • Ability to prioritize multiple tasks and deal effectively with interruptions. • Ability to perform detailed data entry work accurately and efficiently within deadlines. • Ability to understand, interpret and explain company procedures related to products and pricing as required.  • Provide professional and curtsies commutation and follow-up when dealing with direct and indirect customers. • Experience working under pressure in a fast-paced work environment while consistently meeting standards for productivity and quality • Advanced computer skills using a variety of software including Microsoft Excel for reporting and analysis • Ability to manage competing priorities Core-Mark Benefits: At Core-Mark, we know your power comes from your overall well-being and the well-being of your family. That’s why we offer a comprehensive benefits package that supports the health of you and your family. As a part of our family, your benefit offerings include. Highly Competitive Medical, Dental, & Vision Coverage Health Savings & Flexible Spending Accounts Core-Benefits: Life, Disability, & Employee Assistance Program all paid for by Core-Mark Work/Life Balance: Sick Leave, Vacation Time, Holidays, & Tuition Reimbursement Financial Wellness: 401(k) Plan with a 50% match on the first 6% contributed, Group Voluntary Benefits, Pet Insurance, Commuter Benefit, Employee Discounts, & Scholarship Opportunities for children of employees   At Core-Mark we are a family. We are committed to creating an environment that embraces and enables all to reach their full potential. It is through empowering every employee to bring their full self and full power to work that makes Core-Mark collectively stronger. THE POWER OF ONE. STRENGTHENED BY ALL.   Qualifications