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Bilingual Customer Service Representative | Florida | $16.50 Per Hour

Staffbot

Location: Lutz, Florida 33549
Type: Full-Time, Part-Time, Temp-to-Hire, Non-Remote
Posted on: May 1, 2021
This job is no longer available from the source.
Staffbot
Lutz , FL 33549
Full-time, Part-time
Wage: $16.50 Per Hour per hour
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Job Description "
Pay: $16.50 per hour
Hours: M-F 8am-5pm
Terms: Contract to possible hire
Qualifications:
• Minimum of 1 year of call center experience
• Minimum of 1 year of healthcare experience
• Ability to type 40 WPM
• Minimum of a high school diploma/GED
• Must be fluent in Spanish
Position Purpose:
The main function of a call center/customer service specialist is to interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints. A typical customer service specialist is responsible for determining the client’s issue, offer possible solutions or providing follow-up as needed. Customer service agents may be inbound, outbound or a combination of both.
Responsibilities
• Resolve customers’ service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills
• Contact customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments
• Refer unresolved customer grievances to designated departments for further investigation
• Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken
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