Job Title: NOC/NCC Technician
Location: Temple Terrace, FL
Duration: 12+ Months
POSITION RESPONSIBILITIES
This position is located within a 24x7x365 network monitoring and support center. The Network Control Center (NCC) supports the Macy’s Department Stores network. This position requires the incumbent to demonstrate expertise using network monitoring tools to monitor and operate 860+ network sites supported by 2700+ devices. Network troubleshooting is required to support Macy’s voice, video and IP-data traffic. The Network Control Center (NCC) is staffed 24x7x365 and requires the incumbent to work 12 hours shifts. This is a shift position.
The following job functions and activities will be required by the incumbent to perform, on a daily basis:
• Responsible for proactively monitoring 2700+ network devices at 860+ Macy’s locations
• Provide 2nd level technical support for the MST network, including troubleshooting voice, video and data (IP) traffic
• Documentation of network problems in Remedy IR data base system
• Monitoring and troubleshooting DS0’s, T1’s, SIP, PIP, EVPL, DS3’s, OC3s, BRI-PRI (ISDN), Telecommunication, EVDO, DSLs, and B1 circuits
• Responsible for engaging Cisco TAC and working through router related problems
• Responsible for engaging Telecommunication, Cincinnati Bell, Level 3, Sprint, Time Warner, Telecommunication IXC’s and LEC/CLECs support groups to aid in trouble diagnosis and repair
• Responsible for sending text pages to personnel with outage information and updates
• Responsible for running outage teleconference bridges effectively and professionally
• Responsible for completing daily / nightly NCC check lists and turn over documents
• Responsible for taking customer calls and working with them to understand technical related issues
REQUIRED SKILLS AND EXPERIENCE (2-5 Years Experience in Each)
• General knowledge of telecommunications technologies including: TCP-IP, Packet Voice, WAN, Frame-Relay, MPLS, TDM, and LAN technologies, and the inter-working of these technologies. These would encompass voice, data, broadband, VoIP, IPT, and Internet services, and the deployment and implementation of these services
• Good knowledge and experience with the Internet Protocol (IP) suite is essential, including protocols such as BGP, OSPF and EIGRP, and their relationships and integrations in large-scale networks
• A first-hand working knowledge of network monitoring tools (Client OpenView, CIC-NetCool, Cisco WAN Manager, SolarWinds, NetView, RMON probes)
• Desired: Knowledge of Remedy trouble-ticketing database system used for IR’s and Change Management
• General understanding of the overall industry direction with regard to telecommunication technologies and the applications they will support.
• Knowledge of Cisco router products (2600, 2800, 3600, 3700, 3900, 5300, 7200, 7500, ASR)
• Good written and oral communication skills. Ability to effectively document network outages and activities performed to restore outages
• Excellent customer care skills including experience taking customer related technical calls.
• Previous networking experience in NOC / NCC environment
• CCNA and / or CCNP Cisco certifications
DESIRED SKILLS AND EXPERIENCE
IPT and SIP experience
ADDITIONAL INFORMATION
• BA/BS degree in Computer Science, Electrical Engineering, or equivalent work experience.
• Technical Networking certifications are a definite advantage.
Employment Type: CONTRACTOR