Welcome Center Representative
Tampa Metropolitan YMCA
30,201 reviews
Tampa, FL 33611
Employer actively reviewed candidates 4 days ago
Tampa Metropolitan YMCA
30,201 reviews
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Job details
Job Type
Part-time
Number of hires for this role
5 to 10
Qualifications
• • Customer Service: 1 year (Preferred)
• Day Shift (Preferred)
• Night Shift (Preferred)
Full Job Description • Description
The Welcome Center Representative works in the branch’s Membership area and provides services, assistance, and information to members, prospective members, branch staff and other Association staff.
Essential functions and responsibilities includes, but not limited to:
• Greets all members and guest in an enthusiastic manner.
• Checks and scans membership cards and resolves any problems which may arise during this process.
• Registers guests and provides information concerning the branch hours, facilities, etc.
• Monitors guest usage of branch facilities to ensure compliance with guest policies.
• Provides members with information concerning Association and branch programs and services.
• Conducts tours of the facility for new and prospective members and provides information concerning available programs and services.
• Receives comments, complaints and or suggestions; responds if appropriate or forwards information to Welcome Center Supervisor for follow-up.
• Registers new members and provides information and temporary membership card. Handles membership terminations including completion of exit survey.
Completes all job related and other trainings as required.
Performs all other duties as assigned.
• Requirements
Experience
Required
This position requires availability to work flexible hours including evenings, weekends, and holidays as needed.
Preferred
Sales and customer service experience.
• Summary
The Tampa Y is an Equal Opportunity Employer and a Drug-Free Workplace.
Job Type: Part-time
Pay: From $10.00 per hour
COVID-19 considerations:
Yes, we have precautions for both staff and members.
Experience:
• Customer Service: 1 year (Preferred)
Shift Availability:
• Day Shift (Preferred)
• Night Shift (Preferred)
Work Location:
• One location
Work Remotely:
• No