Ace is a place for you to have a long term career you can be truly proud of with competitive pay and comprehensive benefits for you and your family.  Ace Hardware Distribution Centers are where team players collaborate to support amazing retailers in their goal to be the most helpful hardware stores on the planet. Our incredible growth is creating exciting opportunities in our Tampa Distribution Center.
Come serve a purpose and take pride in enabling independent stores owners to compete and grow as they execute our ultimate goal; being Helpful within their communities. We are looking for someone that thrives in a fast paced environment, can multitask and wants to be part of our
Job Requirements:
• Ability to work in fast-paced distribution facility, interact with retailers on behalf of the organization, provide information and services and respond to customer complaints while meeting Ace performance standards.
• Receives telephone inquiries from retailers regarding order status, adjustments, stock on hand, retailer pick ups, etc.
• Retrieves retailer information, stock status information, status of purchase orders, make changes to purchase orders, etc. Follows up on inquiries by checking computer programs for delivery information.
• Works closely with shipping and traffic departments regarding delivery status.
• Checks with credit department concerning credit status of retailers upon receipt of rush orders.
• Maintains files of active orders and post activity such as change notices, scheduling changes, partial shipments and credit adjustments. Prepares paperwork for accounting department for credits and debits.
• Reviews all Returned Goods Forms for correct reason codes to determine correct inventory adjustments and credits are issued.
• Perform other projects as assigned.
Qualifications:
Minimum high school diploma required.  Some college education is preferred. Minimum of 2 years customer service experience. Excellent phone skills including professional phone presence.  Superb problem solving skills, with ability to interact with anxious customers and follow through quickly with problem resolution. Excellent computer skills.  Prefer experience with SAP, AS400, Microsoft Word and Excel. Ability to work in warehouse environment when researching discrepancies.
The Benefits to You are Outstanding!
• Health Insurance: Support yourself and your family with Ace subsidized medical coverage and benefits along with dental, vision, prescription drug coverage, and flexible spending accounts.
• Paid Time Off: Generous paid time off program.
• 401K: Company match plus additional company contributions.
• Merchandise Discounts: Purchase products from the warehouse at a generous discounted rate.
• Tuition Reimbursement: Continue your education with a tuition reimbursement program.
We want to hear from you!
When most people think of career opportunities with Ace Hardware, they often think of the helpful cashiers and sales associates at their local store. However, have you also considered the people behind the scenes who select, promote, ship and process the invoices for more than 75,000 products? Maybe you haven't, but we'd like you to. Because together we help our customers take care of their homes. Come find out why a career with the Ace Hardware Corporation is one of America's best kept secrets.
Equal Opportunity Employer
Ace Hardware Corporation and its subsidiaries are committed to a policy of promoting equal employment opportunities. The company recognizes the importance of diversity and leveraging the skills and talents of all people to the mutual advantage of each individual and the organization. The company is committed to the prevention of employment discrimination related to race, religion, color, sex (including sexual harassment), gender identity, national origin, age, marital status, disability and military or veteran status, sexual orientation or any other action covered by federal or applicable state/local laws.
Job Type: Full time