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Customer Service Representative

Mitchell International

Location: Tampa, FL 33618
Type: Full-Time, Non-Remote
Posted on: May 2, 2021
This job is no longer available from the source.
Customer Service Representative
Mitchell International
159 reviews
Tampa, FL 33618
Mitchell International
159 reviews
Read what people are saying about working here.
Responded to 51-74% of applications in the past 30 days, typically within 6 days.
Job details
Salary
$15 - $16 an hour
Job Type
Full-time
Qualifications
• • Customer Service: 1 year (Required)
• High school or equivalent (Preferred)
Full Job Description Mitchell, Genex and Coventry
With Mitchell, Genex and Coventry now one organization, we’ve dramatically expanded our ability to deliver innovative services and technologies to our customers. We’ve also seen career opportunities within our combined organization grow. Each part of our organization helps people recover after a challenging event in their lives.
Mitchell delivers trusted software and services to the property & casualty claims, collision repair and risk management industries with technology-enabled solutions that simplify claims handling, repair processes and pharmacy transactions. Genex helps injured workers return to their jobs in a safe and efficient manner through compassionate case management, reducing health care costs and disability expenses for our customers. Coventry offers the nation’s largest and most diverse set of provider and ancillary networks focused on improving total overall outcomes.
Together, we bring a complete set of proven capabilities for our partners who require more than one-dimensional solutions. We combine innovative technology, insightful analytics and deep expertise to help them reach their ultimate goal—restoring lives.
Job Description
• Screening incoming review requests for completeness of materials required to conduct the review of the case
• Identifying appropriate providers for case review or examination assignments including: determining their availability for a review or examination assignment and obtaining information for delivery of the case to the provider if applicable
• Contacting clients to resolve questions, obtaining information and records and/or materials needed for a case review, and resolving issues about active cases
• Contact providers for resolution of any concerns and follow-up on requests as needed
• Assist Tampa team in additional ways necessary
Qualifications
• 0-2 years of relevant experience
• High School Diploma or GED equivalent required; Bachelor's Degree is preferred
• Ability to juggle several high priority tasks at once
• Experience using Microsoft Suite (Outlook, Word, Excel)
• Pay is $16/hr
We’re committed to supporting your ultimate well-being through our total compensation package offerings that support your health, wealth and self. These offerings include Medical, Dental, Vision, Health Savings Accounts / Flexible Spending Accounts, Life and AD&D Insurance, 401(k), Tuition Reimbursement, and an array of resources that encourage a lifetime of healthier living.
The Company is an equal opportunity employer, values the diversity of our workforce and the knowledge of our people. The Company does not discriminate against an applicant or employee on the basis of race, color, religion, national origin, ancestry, sex/gender, age, physical or mental disability, military or veteran status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other characteristic protected by applicable federal, state or local law.
Job Type: Full-time
Pay: $15.00 - $16.00 per hour
Benefits:
• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Tuition reimbursement
• Vision insurance
Schedule:
• 8 hour shift
Education:
• High school or equivalent (Preferred)
Experience:
• Customer Service: 1 year (Required)
Work Location:
• One location
Work Remotely:
• No