Customer Service Representative - Owensboro, KY
Independence Bank
22 reviews
Owensboro, KY 42303
Independence Bank
22 reviews
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Job details
Job Type
Full-time
Full Job Description Date: April 28, 2021
Job Status: Non-Exempt; Full Time
Position Title: Customer Service Representative
Supervision Received: Position reports to the Location Manager
Supervisory Responsibilities: None
Job Summary : A CSR interacts directly with new and existing customers to establish and maintain relationships. Customers look to our Customer Service Representatives to assist them with issues and/or place them into the accounts that best suit their needs. CSRs respond to customer inquiries via telephone and face-to-face meetings. Will be required to work into a Saturday rotation.
Essential Functions, Duties and Responsibilities include, but are not limited to:
• Open new accounts for existing and new customers
• Assist customers with routine account related requests such as:
• Funds transfers
• Stop payments
• Inquiries about ATM and Debit Card usage and limits
• Inquiries about checking and savings account transactions
• Inquiries about bank deposit products and service charges
• Inquiries about funds availability
• Research and resolve customer issues, acting as a liaison between other departments
• Cross-sell other products and services based on customer needs
• Assist customers with requests such as needing check copies and printed statements
• Maintain up to date customer information such as addresses and phone numbers
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
Knowledge Required to Perform Essential Job Functions:
• Customer and Personal Service — Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction
• Economics and Accounting — Knowledge of economic and accounting principles and practices, the financial markets, banking and the analysis and reporting of financial data
• English Language — Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar
• Mathematics — Knowledge of arithmetic and algebra and their applications
• Computers and Electronics — Knowledge of electronic equipment and computer hardware and software, including applications and programming
• Public Safety and Security — Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions
• Sales and Marketing — Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems
• Law and Government — Knowledge of laws, legal codes, court procedures, precedents, government regulations, executive orders, agency rules, and the democratic political process
• Clerical — Knowledge of administrative and designing forms, and other office procedures and terminology
Skills and Abilities Required to Perform Essential Job Functions:
•
Must have strong mathematical abilities
• Time management skills
• Must be able to provide extraordinary customer service
• Good listening and communication (speaking and writing) skills
• Reading comprehension
• Accuracy and attention to detail
• Ability to interact with the public and have pleasant telephone manner
• Complex Problem solving & judgment skills
• Must be team oriented and maintain a positive attitude
• Must work well with others
• Must possess honesty and integrity
• Ability to maintain confidential information
• Must be able to speak, read, and understand English
Tools and Technology:
•
Vault security alarms
• Teller alarms
• Automatic Teller Machines (ATMs)
• Signature pads
• Customer Transaction Cameras
• Microsoft Outlook
Education, Experience and Qualifications:
•
High school diploma or equivalent
• Customer Service experience preferred
• Previous Teller/Banking experience preferred
Physical Requirements of Essential Job Functions:
Requires standing for long periods of time; Requires using hands to handle, control, or feel objects, tools or controls; Requires repetitive movement; Requires sitting; Requires face-to-face discussions with individuals or teams; Requires writing letters and memos; Requires use of electronic mail; Requires telephone conversations; Requires contact with others (face-to-face, by telephone, or otherwise), Includes conflict situations; Requires use of multiple software systems; Requires dealing with unpleasant, angry, or discourteous people; Requires lifting up to 75 lbs; Requires repeating the same physical activities or mental activities over and over; Requires being exact or highly accurate; Freedom to determine tasks, priorities, and goals; Requires meeting strict deadlines; Requires work with others in a group or team; Requires coordinating or leading others in accomplishing work activities; Requires work with external customers or the public; Includes responsibility for work outcomes and results; Job tasks are performed in close physical proximity to other people; Requires working indoors in environmentally controlled conditions. Manual dexterity and coordination are required over 75% of the work period while operating equipment such as computer keyboard, mouse, 10-key calculator, phone, and similar machines.
Working Conditions:
Indoor, environmentally controlled. Usual office working conditions. The noise level in the work environment is typical of most office environments with telephones, personal interruptions, and background noises.
**This job description is only a summary of the typical functions of the job, not an exhaustive or comprehensive list of all possible job responsibilities, tasks, and duties. The employee will be required to follow any other instructions and to perform any other duties required by his or her supervisor. The responsibilities, tasks, and duties of the jobholder might differ from those outlined above and other duties, as assigned, might be part of the job.
We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.