Job Description
Immediate need for Customer Support Associate -Growing manufacturing company in Carrollwood area offering benefits, full time, on site career opportunity! Call for a phone interview [ Phone number blocked ] .
You will be part of our team, assisting and communicating with customers, vendors, sales partners, and fellow employees in a courteous and professional manner -getting orders processed, handling customer inquiries and moving the business, as well as yourself, toward growth!
Requirements for Customer Support Associate:
Operations Support Trainee should have office experience to include familiarity with Microsoft Office (Word, Excel, PowerPoint, & Outlook) and knowledge relevant to operations and accounting procedures.
Should have a demonstrated ability to:
Prepare and present comprehensive and clear oral and written reports.
Establish and maintain cooperative and effective working relationships within an office.
Implement policies and procedures.
Calculate figures and amounts such as discounts, interests, commissions and percentages.
Ability to define problems, collect data, establish facts and draw valid conclusions.
Job Requirements
Duties for Customer Support Associate:
Assist and support sales partners, branch personnel and customers relative to all aspects of sales, vendor sourcing, cost management, development and promotion of vendor relations with Associated Packaging.
Research all information on orders in history and files before ordering materials from vendors.
Key sales requisitions, bills of lading and purchase orders relative to orders received from sales or customers.
Coordinates with vendors and sales partners to obtain specific information relative to material before placing orders.
Handles sourcing of material as required by customers and sales partners.
Process orders to vendors via email, phone, or fax.
Verify any freight charges on orders and obtain proof of delivery as needed.
Match acknowledgments to purchase orders and resolve any discrepancies. Send customer order acknowledgments as required.
Resolve problems on damaged items by coordinating with vendors and customers; issue credits and debits as needed.
Assist in researching and resolving problems relative to month-end circling (inventory reporting).
Assists accounts receivable agent in resolving past due invoices with customers. Issue credits and debits as needed.
Review daily and take immediate action when necessary on the purchase order expedite and follow up reports.
Assist and support sales partners, branch personnel and customers relative to all aspects of sales, vendor sourcing, cost management, development and promotion of vendor relations with Associated Packaging.
Research all information on orders in history and files before ordering materials from vendors.
Key sales requisitions, bills of lading and purchase orders relative to orders received from sales or customers.
Coordinates with vendors and sales partners to obtain specific information relative to material before placing orders.
Handles sourcing of material as required by customers and sales partners.
Process orders to vendors via email, phone, or fax.
Verify any freight charges on orders and obtain proof of delivery as needed.
Match acknowledgments to purchase orders and resolve any discrepancies. Send customer order acknowledgments as required.
Resolve problems on damaged items by coordinating with vendors and customers; issue credits and debits as needed.
Assist in researching and resolving problems relative to month-end circling (inventory reporting).
Assists accounts receivable agent in resolving past due invoices with customers. Issue credits and debits as needed.
Review daily and take immediate action when necessary on the purchase order expedite and follow up reports.
Select sales requisitions and process vendor payables for billing/invoicing customers.
Assist with physical inventory of material and parts.
Assist Branch Manager with daily operations.
Assist in administration of Ariba for Operations.
Verify outbound shipments for the warehouse.
Complete special projects as assigned by the Operations Department, Branch Manager, or Vice-President of Sales.
Other duties may be assigned.
Operations Support Trainee should have office experience to include familiarity with Microsoft Office (Word, Excel, PowerPoint, & Outlook) and knowledge relevant to operations and accounting procedures. Should have a demonstrated ability to: Prepare and present comprehensive and clear oral and written reports. Establish and maintain cooperative and effective working relationships within an office. Implement policies and procedures. Calculate figures and amounts such as discounts, interests, commissions and percentages. Ability to define problems, collect data, establish facts and draw valid conclusions. At least 2 years experience. $12-$18 per HOUR Employment Type: Full-Time