GP Strategies Corporation (NYSE: GPX) is a global performance improvement solutions provider of training, eLearning solutions, management consulting and engineering services. GP Strategies’ solutions improve the effectiveness of organizations by delivering innovative and superior training, consulting and business improvement services, customized to meet the specific needs of its clients. Clients include Fortune 500 companies, manufacturing, process and energy industries, and other commercial and government customers. Additional information may be found at www.gpstrategies.com .
GP Strategies has an immediate opening for a Training Coordinator/LMS Administrato r. This is a full-time, benefitted position and for this role, you can work remotely. The candidate needs to be fully bilingual, written and spoken, in Spanish and English.
Job Summary:
Seeking an energetic, detail-oriented and customer focused Training Coordinator/LMS Administrator to help administer all aspects of our client’s training programs. You will work closely with the client team to set up courses, manage and track registrations, prepare workshop logistics, act as first line customer service support, and help support virtual training production.
The specific responsibilities for the role will include:
• Support Program Management team to ensure timely execution of training activities and scheduling
• Set up courses and sessions within the learning management system
• Manage course registrations and monitor attendance levels for multiple courses simultaneously
• Manage course cancellations or course rescheduling for multiple course offerings
• Issuing workshop and event communications
• Distributing pre- and post-work requirements
• Manage enrollment records within the learning management system, ensuring all billing timeframes are met
• Support vendor scheduling, budget inputs, and program support as requested
• Act as “producer” in support of virtual sessions
• Start session 30 minutes prior to scheduled event
• Assist participants with minor troubleshooting
• Manage the virtual environment during delivery including interactions, polling, breakouts, etc.
• Records sessions and post recordings if required
• Record attendance
• Issue participant surveys
• Provide first-level troubleshooting assistance for clients. Respond to all client queries (email and phone) in a timely manner and follow up with appropriate colleagues and peers as necessary to resolve any issues
• Manage and work with colleagues on the confirmation of courses prior to delivery.  This includes confirming the venue, vendors, and communicating with trainers as well as ensuring all confirmation steps have occurred
• Provide administrative/coordination support on ad hoc or special projects as assigned by management
• Support daily activities related to the learning management system including system monitoring, troubleshooting, and overall maintenance
Qualifications:
• Bachelor’s degree or equivalent experience. Prior experience as a Training Coordinator/LMS Administrator or equivalent role, preferably in financial services or training environment.
• Strong technical aptitude with the ability to absorb technical processes and apply them quickly.
• Experience with the Learning Management Systems (LMS) required; Cornerstone On Demand desired.
• Working knowledge of Microsoft Office, Excel, Word, PowerPoint, Webex Training Center and MS Team is required; web-based tools a plus. Aptitude for understanding and working within automated workflow processes required.
• Bilingual fluency (oral and written) in Spanish required, Portuguese a plus.
• Highly flexible with an interest in working within a global framework (different time zones, most importantly North America and Latin America); and an ability to adapt quickly to a changing environment
We are seeking candidates with the following competencies:
• Must be a self-starter with proven ability to follow detailed processes for multiple programs or courses simultaneously.
• Strong customer focus with proven ability to establish productive working relationships with key stakeholders.
• Ability to set priorities and manage customer expectations and work both as part of a team and independently.
• Strong team player with ability to work effectively across multiple departments to deliver on goals, as well as cover for other colleagues during peak times.
• Proven track record in implementing multiple events and projects on time and within budget.
• Strong English verbal, written, and interpersonal skills are required.
GP Strategies is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status, or marital status