Responsibilities
Kforce has a client that is seeking a Customer Service Representative in Tampa, FL. Can you picture yourself working for one of -America's Ideal Employers-? Our client has received numerous awards and accolades due in part to their commitment to diversity, veterans, and fostering innovation. They've been named one of Fortune Magazine's -World's Most Admired Companies- of 2018 and are included in the -Top 50 Most Innovative Companies- named by Boston Consulting Group. With on-site training and mentoring, they are committed to your professional development as well. Responsibilities:
• Consultant will be responsible for supporting clients migrating from legacy to target reporting platform
• Consultant will be making outbound calls and sending outbound emails as well as handling inbound calls & emails and recording or documenting all interactions
Skills
• Bachelor degree or equivalent education/work experience
• Provide professional, courteous, and competent technical and procedural support to clients
• Strong Communication skills - verbal & written
• Demonstrate listening skills and ability to utilize probing questions to accurately assess inquiry or request
• Ability to work in a fast-paced environment and an adaptability to change
• Customer focus
• Attention to detail
• Exhibits ability to work effectively in a team environment
• Proficiency in MS Windows and Office (Word and Excel) with the ability to work with multiple applications at the same time
• Effective time management skills (capable of managing and prioritizing multi-tasks)
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
Kforce is a professional staffing services firm offering Technology and Finance & Accounting jobs with top employers nationwide. We specialize in providing contract, contract-to-hire and direct placement opportunities, with over 50 years of experience in the staffing industry. Kforce offers many consultants comprehensive benefits depending on employment status, including medical, dental, 401(K), life insurance and disability. Our vision is to be "the firm most respected by those we serve." Mid Level Employment Type: OTHER