Community Resources Associate
American Care Medical Centers
24 reviews
Hillsborough County, FL
American Care Medical Centers
24 reviews
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Job details
Job Type
Full-time
Number of hires for this role
1
Qualifications
• • High school or equivalent (Preferred)
• Sales: 1 year (Preferred)
• Customer retention: 1 year (Preferred)
• Spanish (Preferred)
Full Job Description American Care is “Where You Belong”
American Care, Inc. was founded and began operations in November of 1996. Today American Care has grown its provider base and service areas covering all Florida’s major metropolitan areas. American Care became the State of Florida’s first authorized Health Flex Plan. By having each of our employees undergo screening, credentialing, re-credentialing, training, and quality assurance to maintain the quality of our staff, we are able to provide superior medical services to our community.
We pride ourselves in our employees because they are our #1 priority. We’re looking for professionals who can fulfill the promise of our brand, can uphold the integrity of our company and embrace our expanding future. We invite you to be a part of an elite healthcare company where innovation is part of our culture and where you will have significant opportunities to learn and grow within the organization.
Location(s): Tampa North
Position Summary
The Community Resource Associate is responsible in providing assistance to Department of Children and Families, guiding clients in applying for food stamps, Medicaid, and cash assistance.
Essential Job Functions
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Ensures that clients are seen in a timely manner.
• Provides service in a professional and courteous manner.
• Assist individuals and families to apply on line for Medicaid, food stamps and temporary cash assistance.
• Download government forms available online and assist applicants in completing the necessary forms.
• Assist clients to contact DCF for interviews or any questions about their cases.
• Assist clients in faxing information requested by DCF in order to process their applications.
• Enter a weekly report in IPHES summarizing the activities for each American Pace ACCESS Program, including but not limited to: applicant volume, ACI enrollment, and fraudulent activities.
• Create new ACI members record ID’s in IPHES.
• Assist clients in filling out ACI health plans applications.
• Upload applications and legal ID’s for ACI plan new members: Health Flex, Premier, and Premier Ext.
• Assist new Health Flex members to complete form 4506T and send it to IRS.
• Enter in IPHES daily the enrollment requests for the different plans.
• Generate a monthly report that contains all the enrollments requests, effective date and health plan.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
• Standing, walking, stooping, kneeling, or crouching
• Must be able to remain in a stationary position
• They may be required to lift heavy boxes or to use stepladders to retrieve supplies from high shelves.
• Frequent communications – verbal and written.
Required Education and Experience * Excellent computer skills
• Superior interpersonal and communication skills
• Extensive familiarity with health care relevant legislation and standards for the protection of health information and patient privacy
• Must possess a high degree of integrity and trust along with the ability to work independently
• Excellent Computer and documentation skills
• Very organized and able to multitask; detail oriented
• Demonstrated skills in collaboration, teamwork, and problem-solving to achieve goals
• Demonstrated skills in providing excellent service to customers
• Understanding of insurance plans
• Strong spelling, reading, and mathematics skills
• Communication skills
• Strong written and verbal communication skills.
• Strong understanding and ability to use practice management system.
• Bilingual (English/Spanish)
• Relevant or any other job related vocational coursework.
Preferred Education and Experience
• High School diploma or equivalent.
• Customer service and/or sales experience
This job description is not intended to be a complete list of all responsibilities, duties or skills required for the job and is subject to review and change at any time, with or without notice, in accordance with the needs of the company. Since no job description can detail all the duties and responsibilities that may be required from time to time in the performance of a job, duties and responsibilities that may be inherent in a job, reasonably required for its performance, or required due to the changing nature of the job shall also be considered part of the jobholder’s responsibility.
Job Type: Full-time
Pay: From $11.00 per year
Benefits:
• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Retirement plan
• Vision insurance
Schedule:
• 8 hour shift
Education:
• High school or equivalent (Preferred)
Experience:
• Sales: 1 year (Preferred)
• Customer retention: 1 year (Preferred)
Language:
• Spanish (Preferred)
Benefit Conditions:
• Waiting period may apply
• Only full-time employees eligible