Customer Service Representative

Messenger-Inquirer - Owensboro, KY 42301 (Midtown East area)
April 27, 2021
Customer Service Representative
Messenger-Inquirer
15 reviews
Owensboro, KY 42301
Employer actively reviewed candidates 3 days ago
Messenger-Inquirer
15 reviews
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Job details
Salary
$10 - $14 an hour
Job Type
Full-time
Number of hires for this role
1
Qualifications
• • High school or equivalent (Preferred)
• Customer Service: 1 year (Preferred)
Full Job Description The Messenger-Inquirer currently has an opening for a full-time Customer Service Representative as part of our Regional Call Center Team.
Our Call Center Representatives handle incoming customer calls pertaining to subscription services and classified advertising from over 25 different newspapers. They answer questions, address concerns or complaints, take payments and provide important information. They also make outbound calls to provide sales support for special pages or renewal offers on expired ads.
Requirements are:
* Exceptional Interpersonal Phone Skills
* Computer Literacy / Data Entry / Troubleshooting
* Dependable / Detail Oriented / Organized
* Strong Communication (written, verbal & active listening)
* Comfortable Working in a Fast-Paced Environment
* Ability to Evaluate Situations and React Accordingly
* Monday-Friday 7AM-3PM (Some Weekends & Holidays)
Sales experience is a plus.
Job Type: Full-time
Pay: $10.00 - $14.00 per hour
Benefits:
• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance
Schedule:
• Day shift
• Monday to Friday
Supplemental Pay:
• Commission pay
Education:
• High school or equivalent (Preferred)
Experience:
• Customer Service: 1 year (Preferred)
Work Location:
• One location
Communication method(s) used:
• Email
• Phone
• In person
Job Duties:
• Answer incoming customer inquiries
• Record customer information within our customer service database
• Engage with clients in a friendly and professional manner while actively listening to their concerns
• Offer support and solutions to customers in accordance with the company's customer service policies
• Other duties as requested
This Job Is:
• Open to applicants who do not have a college diploma
Company's website:
• www.messenger-inquirer.com
Company's Facebook page:
• https://www.facebook.com/MessengerInquirer
Benefit Conditions:
• Only full-time employees eligible
Work Remotely:
• No
COVID-19 Precaution(s):
• Social distancing guidelines in place
• Sanitizing, disinfecting, or cleaning procedures in place