Patient Service Specialist
Defy Medical
10 reviews
Tampa, FL 33603
Temporarily remote
Defy Medical
10 reviews
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Job details
Salary
$12 - $15 an hour
Job Type
Full-time
Number of hires for this role
2 to 4
Qualifications
• • medical office: 2 years (Preferred)
Full Job Description Who Are We?
Defy Medical is a concierge medical clinic that is based in Tampa and remotely throughout the country with our telehealth services. We are quickly growing in our field with specialized and individualized preventative and restorative therapies. Defy is committed to improving the lives of our patients while maintaining the highest level of care through the process.
What Are We Looking For?
Defy Medical is looking for a Patient Services Representative to add to our growing team. The Patient Services Team plays a pivotal role in the patient care plan. Through patience, integrity, education, and understanding a Patient Services Representative will guide our patients to feeling better and improving their lives.
A Patient Services Representative at Defy Medical is outgoing and enjoys helping people. They can adapt and learn new computer programs quickly. Multitasking, communication, and critical thinking are pillars for a Patient Services Representative. Customer service is the key element to being successful in this role.
Responsibilities
• Communicating with clients, medical assistants, and nurses within the organization.
• Maintain client and employee privacy in accordance with HIPAA regulations.
• Explaining treatment procedures to patients and providing follow up education
• Answer multi-line phone system and take appointments or direct calls to the appropriate department.
• Answer high volume of incoming calls
• Check voicemails and return customer calls
• Maintain email communication with patients, vendors and co-workers daily
• Organize and maintain cleanliness of working areas, supplies, and equipment
• Greet patients when they arrive at the office and provide them with any necessary paperwork or other information.
• Provide customer service and apply problem solving skills to client complaints and provide follow up to ensure satisfaction
• Duties, responsibilities, and activities may change at any time with or without notice
Qualifications
• 1 + years in healthcare preferred
• High School Diploma (Associates in healthcare preferred)
• Ability to execute active listening and problem-solving skills to provide exceptional customer service.
• Excellent inter-personal relationship skills and the ability to work with individuals of all levels.
• Excellent written and verbal communication skills including phone and e-mail etiquette.
• Ability to effectively learn and utilize multiple computer programs.
• Ability to prioritize and multi-task.
Shifts Available
• Monday - Friday 12 pm - 9 pm
Benefits
• PTO
• Paid Holidays
• Medical
• Dental
• Employee Discount on services
*Benefits are subject to change at any time
Job Type: Full-time
Job Type: Full-time
Pay: $12.00 - $15.00 per hour
Benefits:
• 401(k)
• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Paid time off
• Vision insurance
Schedule:
• 8 hour shift
• Evening shift
• Monday to Friday
COVID-19 considerations:
Currently a remote workforce, in clinic remains socially distance, staff wears masks, sanitization, temperature checks
Experience:
• medical office: 2 years (Preferred)
Work Location:
• One location
Company's website:
• https://www.defymedical.com/
Benefit Conditions:
• Waiting period may apply
• Only full-time employees eligible
Work Remotely:
• Temporarily due to COVID-19
COVID-19 Precaution(s):
• Remote interview process
• Personal protective equipment provided or required
• Temperature screenings
• Social distancing guidelines in place
• Virtual meetings
• Sanitizing, disinfecting, or cleaning procedures in place