Job Details
Level
Entry
Job Location
BNC - 9154 - Tampa, FL
Position Type
Full Time
Education Level
Not Specified
Job Category
Customer Service
Description
Position Summary
Manages customer accounts, satisfying company collection and revenue standards; performs inside sales and outside collections; helps maintain appearance of showroom; takes primary role in delivery and pick up of merchandise; may perform managerial functions or duties as assigned by General Manager; demonstrates effective communication and reasoning skills and shows management potential.
Principal Responsibilities
• Acquire and Maintain Customers
• Basic furniture, appliance, home electronic installation/removal
• Complies with all company vehicle safety standards and documentation
• Credit/Customer Relationship Management
• Customer payments and data entry in VersiRent computer program
• Fill out receipt books, make journal entries.
• Inbound/Outbound Service calls
• Making deliveries or collecting merchandise
• Sales and merchandising
• All other duties deemed necessary by store management
Qualifications
Requirements for Account Representative
Excellent telephone skills Intermediate math skills
Maintain professional appearance
Must be able to drive during day, night and meet all safety requirements Must be able to explain terms of rental/lease agreement to customer.
Must be able to read, write and communicate effectively in person and over telephone Must be able to work overtime
Must be proficient in product features, benefits; must be able to work on showroom floor
Must have proficient navigational skills with a satisfactory driving record and meet insurability requirements Regular and consistent attendance, including nights and weekends as business dictates.
General Physical Requirements
Position routinely requires lifting, loading, moving, and using a dolly for merchandise 50-300 pounds Stooping, bending, pulling, climbing, reaching and grabbing as required
Must be able to traverse multiple flights of stairs while carrying furniture, appliance, and electronics Prolonged driving and standing
Must be able to work in and outdoors in a variety of climates and weather conditions.