Bilingual Resident Services Coordinator - Cortland Bayport
ID 2021-4988 Category Leasing Position Type Regular Full-Time Group Community Group
Intro
THIS POSITION WILL START AT THE END OF JULY, 2021
At Cortland, you map the story of your success. We don't adhere to the status quo, we love outside industry perspective, and we thrive on exploring possibilities and reimagining solutions. As an innovative leader in multifamily, our high performance continues to drive exponential growth – and we invite you to join us on our journey towards real estate excellence. With tools and guidance to sharpen your skills, you can forge your own career path, love what you do, and let it show.
Job Overview
As a Resident Services Coordinator, you are the customer service representative who enhances all aspects of the resident experience at a multifamily apartment home community.
Roles You Will Play
The Mood Booster
• Offer a professional, yet friendly, atmosphere in the leasing center, clubhouse, and any other areas where prospective residents and current residents might interact
• Answer and handle incoming resident communication with excellent customer service, serving as a point of contact for residents who have any questions or concerns
• Keep the customers happy by always searching for new innovative ways to impress them and coming up with creative ideas and events that might being residents together
The Communicator
• Spearhead communications within the community, which can include general notices, lease violations, and newsletters
• Maintain awareness of the market conditions and trends for concessions, contributing ideas to the Community Manager for marketing the community and improving resident satisfaction
• Develop and execute strategies for optimizing online reputation and resident satisfaction surveys in accordance with the community’s goals and Cortland’s standards
The Keeper
• Relate to all residents, address any concerns they might have, and maintain their loyalty to your community so they’ll keep renewing year after year
• Optimize lease renewals and decrease resident turnover through the development and/or implementation of a Lease Renewal Program
• Demonstrate knowledge of all phases of leasing and resident retention programs including lease renewal contact/follow-up and touring/closing prospective residents
The Impact You Can Make
• Resident satisfaction – and therefore occupancy – is at such an all-time high, you can’t remember the last time you carried a move-in basket!
• Lease renewals are extremely smooth sailing because your residents can’t wait to sign on for another year.
• You can rest easily at night knowing that you’ve contributed to the happiness of so many people who love their life at your community.
Building Blocks of Success
• 2+ years in property management, hospitality, or similar industry
• High school diploma or equivalent required; some college preferred
• Outstanding customer service and interpersonal skills
• Excellent written and verbal skills – bilingual abilities may be required based on specific needs of the property
• Solid eye for details and discovering areas in need of improvement
• Experience with Word, Excel, Outlook, and OneSite preferred
Outro
At Cortland, we create, reimagine, and manage apartment communities for residents nationwide. Headquartered in Atlanta, GA, we have communities and regional offices all over the country, as well as overseas. From product design and procurement to general contracting and property management, we do it all – to make sure our communities are the perfect setting for living life to its fullest.
Our success is fueled by our belief in a better life – where hospitality is always a given, each detail is worth a second thought, and every open door is a new opportunity to go beyond expectations. We come to work every day to create possibilities for people – possibilities that translate into superior living spaces and experiences designed to inspire our residents, associates, and investors to live a better life focused on what matters most to them.
Cortland is an equal opportunity employer, and we’re proud to support and celebrate diversity in the workplace. We are committed to equal consideration for all qualified applicants regardless of race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, protected veteran status, genetic information, or any other characteristic protected by applicable law. If you have a disability and need an accommodation or assistance with the application process and/or using our website, please email talentresources@cortland.com or call 404.965.3988. Cortland is a drug-free workplace. Cortland participates in e-verify to verify the employment status of all persons hired to work in the United States.
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