ACTIVE PART TIME
Submission for the position: Customer Communication Specialist - South Florida Baptist Hospital - (Job Number: 214215)
https://baycare.taleo.net/careersection/jobdetail.ftl?job=214215&lang=en
Customer Communication Specialist - South Florida Baptist Hospital
At South Florida Baptist Hospital, quality of service is what sets us apart.  Since 1953, South Florida Baptist Hospital has been a trusted community hospital for all health and wellness needs, and was built on quality, compassionate care. A full-service, 147-bed hospital, we offer the high-tech services of an acute care hospital, but in a small, warm and friendly environment designed for personal attention and compassionate care.
The Customer Communication Specialist serves as the initial point of contact for multiple BayCare Health System hospitals via hospital switchboards. The position is responsible for:
·Responding promptly to internal and external customer inquiries, transferring calls to appropriate areas, working through various emergency response codes/plans, scheduling customer appointments for various procedures and/or through various departments as well as resolving issues in an appropriate and timely manner.
·Ensures prompt and proper contact with customer via standard scripts and procedures.
·Delivers world-class customer service in a high-stressed, fast-paced work environment.
·Team member needs to be self-motivated and have proven ability to multi-task between various systems and support service objectives.
·Other duties as identified/defined.
·Proficiency in the following modalities within 240 hours of training: Customer Service and Emergency Response.
·Maintains appropriate logs.
Requirements:
·1 year of previous customer service and/or emergency response experience.
·Basic experience using Microsoft office or other computerized systems.
Take advantage of our competitive total reward package including benefits, paid time off, tuition reimbursement, 401k match and additional yearly contribution, yearly performance appraisals and team award bonus, community discounts and the chance to be part of an amazing team and a great place to work!
Certifications and Licensures None Required
Education Required
High School or Equivalent
Experience Required
1 year
Reference summary for details
Specific Skills Required
Work with minimal supervision
Required
Written and verbal communication skills
Required
Medical terminology use and understanding
Required
Interpersonal skills
Required
Multi-tasking skills
Required
Organizational skills
Required
Computer skills appropriate to position
Required
Customer service skills
Required
Administrative and clerical skills
0030-BC HOSPITAL SUPPORT SVCS LLC
FL-Plant City-South Florida Baptist Hospital
Equal Opportunity Employer Veterans/Disabled
Schedule: Varies Location(s): FL-Plant City-South Florida Baptist Hospital Variable