Access Technical Support Helpdesk Specialist - Spanish and English Bilingual Required
JPMorgan Chase Bank, N.A.
8,600 reviews
Tampa, FL
Remote
JPMorgan Chase Bank, N.A.
8,600 reviews
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Job details
Job Type
Full-time
Full Job Description Responsibilities: Responsible for the full client experience with respect to the use and support of treasury web products (JPMorgan ACCESS) in a Technical Support Help Desk role. (Phone and / or chat)
Provide professional, courteous, and competent technical and procedural telephone support to clients for web and PC based treasury products and services.
• Consult with internal and external clients in multiple lines of businesses in the application of Global Client Access product functionality in the treasury and accounting functions.
• Provide consultative support to clients on cash management, implementation and operational issues, inquiries, \"how-to\" type inquires on using products, problem resolution, software/hardware recommendations, and security practices.
• Document client technical support information, including client configuration changes, troubleshooting information, problem resolutions, sensitivity issues, and security concerns.
• Forward relevant information to relationship areas, product management, and team management as required.
• Maintain high levels of expertise in web and networking technologies.
• Provide feedback on product software performance and operational efficiency in the customer environment.
• Develop specialized skills around the product line and the related technologies and businesses.
Qualifications:
•
Proficiency in additional language is required (Spanish). Tri-lingual (English, Spanish, Portuguese) is asset
• Proficient English language skill (verbal, written, and reading) is required
• Bachelor degree or equivalent education/work experience
• Excellent communication, oral, written, and interpersonal skills
• Technical proficiency in Windows LAN/PC environments and systems, and in web and browser-based applications and technologies
• General knowledge of cash management business
• Strong customer service skills, call center experience in metrics driven team is required
• Strong analytical and problem solving skills
• Occasional overtime may be needed
• Holiday shifts coverage is required
• Ability to work remotely for extended period (home - in appropriate area with appropriate hardware) and to maintain current productivity goals
Work schedule: Monday - Friday 9 Hour shift between 8AM-8PMJPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.
Equal Opportunity Employer/Disability/Veterans