Private Banking Technology - Application Support Specialist, Officer
Are you a clear communicator who is able to work clients as well as your internal team at all levels?
Do you thrive in a fast-paced environment?
Are you looking to grow within production support technology?
We highly consider you to apply if you have the below skills and qualifications:
Essential functional skills:
-Demonstrated experience (2+ years) working in a production support environment/function
-Understanding of problem management methodologies
-Strong drive to learn new technology
-Self-motivating
-Ability to work high extreme pressure
-Strong organizational skills
-Ability to work in a team environment
-Ability to learn new skills quickly with little supervision
Technical Essentials:
- Solid SQL experience, strong ability to write queries
-Data analysis- strong experience
-Understanding of ETL scripts
-Experience supporting application
-Fundamentals of Linux/Unix and demonstrated experience supporting development in Unix Systems
-Experience using call/ticketing software
-ITRS Monitoring
- Scripting Skills - ability to understand fundamentals at minimum
Nice to have:
-Advanced scripting experience in python
-Development experience in any programming language
Responsibilities:
• The Apps Support Intmd Analyst provides technical and business support for users of Citi Applications.
• Utilizes good understanding of apps support procedures and concepts and basic knowledge of other technical areas to field issues and queries from stakeholders, provide short-term resolutions and work with relevant technology partners for long term remediation.
• Develop a comprehensive understanding of how areas of apps support collectively integrate to contribute to achieving business goals.
• Act as a liaison between users/traders, interfacing internal technology groups and vendors
• Participates in disaster recovery testing
• Participate in application releases, from development, testing and deployment into production.
• perform post release checkouts after application releases and infrastructure updates. Develop and maintain technical support documentation.
• Considers implications of the application of technology to the current environment.
• Analyzes applications to identify risks, vulnerabilities and security issues.
• Makes evaluative judgments based on analysis of factual information; resolves problems by identifying and selecting solutions Cooperation with Development colleagues to prioritize bug fixes and support tooling requirements.
• Directly impacts the business by ensuring the quality of work provided by self and others; impacts own team and closely related work teams.
• Exchanges ideas and information
• Active involvement in and ownership of Support Project items, covering Stability, Efficiency, and Effectiveness initiatives.
• Performs other duties and functions as assigned in a concise and logical manner.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
Education:
• Bachelor’s/University in computer science or closely related field
• Preferred Master’s degree in information technology
About Citi
Citi, the leading global bank, has approximately 200 million customer accounts and does business in more than 160 countries and jurisdictions. Citi provides consumers, corporations, governments and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management. Our core activities are safeguarding assets, lending money, making payments and accessing the capital markets on behalf of our clients.
Citi’s Mission and Value Proposition explains what we do and Citi Leadership Standards explain how we do it. Our mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress. We strive to earn and maintain our clients’ and the public’s trust by constantly adhering to the highest ethical standards and making a positive impact on the communities we serve. Our Leadership Standards is a common set of skills and expected behaviors that illustrate how our employees should work every day to be successful and strengthens our ability to execute against our strategic priorities.
Diversity is a key business imperative and a source of strength at Citi. We serve clients from every walk of life, every background and every origin. Our goal is to have our workforce reflect this same diversity at all levels. Citi has made it a priority to foster a culture where the best people want to work, where individuals are promoted based on merit, where we value and demand respect for others and where opportunities to develop are widely available to all.
Citi Private Banking technology is at the forefront of new technology. To learn more about this business, please visit: https://www.privatebank.citibank.com/
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Job Family Group:
Technology
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Job Family:
Applications Support
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Time Type:
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Citi is an equal opportunity and affirmative action employer.
Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
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