Client Service Representative
Nutrition Solutions
32 reviews
Tampa, FL 33605
Nutrition Solutions
32 reviews
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Job details
Salary
$15 - $20 an hour
Job Type
Full-time
Qualifications
• • Customer Service: 4 years (Required)
• High school or equivalent (Preferred)
• Microsoft Office: 1 year (Preferred)
Full Job Description Customer Service Receptionist Job Description
People-persons and multitaskers, customer service receptionists help customers solve their product-related problems through phone, email, or text conversations. Seeking a customer service receptionist usually employed by service-based industries, work in an office setting, such as financial, medical, and insurance offices. The first impression visitors get of an organization often comes from a corporate receptionist; a pleasant demeanor is critical. You must have excellent people skills, customer service oriented, and be extremely organized. Attention to detail is a must!
Customer Service Receptionist Duties and Responsibilities
Operate Phones
A customer service receptionist serves as the information provider and message taker for incoming calls. Knowledge of the company and its staff enables the proper direction of filtering inquiries. As some switchboards are complex, the receptionist must master the equipment so that calls get routed or placed on hold correctly. Setting up conference calls also may be part of the job. When arriving in the morning, the receptionist may listen to voice mails that came in after hours and deal with them appropriately.
Research Answers to Customer Questions
Customer service receptionist finds answers to customer questions in an efficient manner. These duties vary slightly between calls, texts, emails, and office settings.
Diffuse Customer Complaints
Sometimes, customers who call are are very upset. It is the responsibility of the customer service receptionist to keep a cool, calm demeanor and do everything in their power to diffuse the customer. This requires conflict resolution skills and the ability to think on one’s feet.
Use Computers
Email correspondence, data entry, and responding thru various text platforms are some of the computer-related tasks often performed by the receptionists. Must have a good grasp on Microsoft Office suite.
Client Service Receptionist Other Skills and Qualifications
Because you interact with various people while performing your job, admirable interpersonal skills are imperative. Being friendly, polite, and helpful reflects positively on the company. Other factors critical to getting the job done include:
• Multitasking – Client relations receptionist juggle demands from various sources and need to prioritize requests. Performing research while on the phone gathering information from customers
• Independence – Once trained, client service receptionists typically perform their job with minimal supervision.
• Customer Service – Maintaining composure and a positive attitude enables corporate receptionists to respond to requests and complaints in an effective manner.
• Professional Appearance – Tidy, appropriate clothing, and a welcoming demeanor project a good image.
• Digital Call Software – knowledge of CRM systems a plus.
• Spreadsheet and database software – used to keep customer records.
• Voice Clarity – A pleasant voice that is easy to understand impresses callers and facilitates communication.
• Following instructions – Companies often want things done a certain way, and The client receptionists must carry out greetings and actions in a consistent, predetermined manner that projects the desired image.
Additional Benefits/ Opportunities
· Personal Development Life Coaching
· Complimentary elite personal training 2x per week. $10,400 annual value.
· Specialized training in goal setting, time management, communication, leadership, process improvement, and health, fitness, and nutrition.
Please submit your resume and visit our website.
nutritionsolutionslifestyle.com/recruiting
Job Type: Full-time
Pay: $15.00 - $20.00 per hour
Schedule:
• 10 hour shift
• Monday to Friday
Education:
• High school or equivalent (Preferred)
Experience:
• Microsoft Office: 1 year (Preferred)
• Customer Service: 4 years (Required)
Work Location:
• One location
Communication method(s) used:
• Email
• Phone
• Chat
Job Duties:
• Answer incoming customer inquiries
• Record customer information within our customer service database
• Engage with clients in a friendly and professional manner while actively listening to their concerns
• Offer support and solutions to customers in accordance with the company's customer service policies
• Other duties as requested
This Job Is:
• A job for which military experienced candidates are encouraged to apply
• Open to applicants who do not have a college diploma
Company's website:
• www.nutritionsolutions.com
Company's Facebook page:
• https://www.facebook.com/NutritionSolutionsLifestyle
Work Remotely:
• No
COVID-19 Precaution(s):
• Remote interview process