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Command Center Specialist
The primary responsibility of this position is to monitor and maintain various
application infrastructures. Act as a single point of contact for the Line of Business and external service providers for all applications and connectivity related issues. Escalate all issues and alerts to the incident manager in order to remediate and resolve incidents with minimal business impact.
Key Responsibilities would include:-
•    Undertake Monitoring of Systems, Links and Transmissions.
•    Acknowledge and action system alerts promptly.
•    Escalate all issues and alerts to the Incident Manager.
•    Open and Initiate PAC tickets.
•    Support and perform BAU maintenance activities like EOD and SOD management.
•    Participate in all Incident Management calls and provide the relevant information to the LOB technical and operation teams.
•    Manage and respond to internal client enquiries raised via telephone or e-mail.
•    Support any testing, implementation events as required.
Required Skills
•    Excellent written & oral communication skills in English.
•    Good Interpersonal skills to be able to communicate internally & externally and at all levels.
•    A proactive approach to problem solving, taking ownership of issues and having the determination to follow through. Escalate issues as appropriate.
•    Ability to use creative problem solving techniques to solve business issues.
•    Good attention to detail
•    Experience of working as part of a Global team.
•    Demonstrates accountability and concern for quality of work.
RequisitionType Professional JobSchedule Full time