IT Technical Support Level 1
Computer Age
Tampa, FL 33607
Temporarily remote
Job details
Salary
$10 - $24 an hour
Job Type
Full-time
Number of hires for this role
1
Qualifications
• • Windows: 4 years (Required)
• Bachelor's (Preferred)
• Customer Service: 2 years (Preferred)
Full Job Description Job Purpose: The IT Service Technician Level I person is responsible for managing and maintaining end points on multiple client’s networks that are assigned. Ensuring client satisfaction and resolving client’s technical issues are essential in this position.
Essential Duties and Responsibilities:
The Service Technician Level I position is a key contributor in the success of managing our client’s technology. This is achieved by quickly resolving incidents when our clients open tickets for and by constantly monitoring the alerts generated by our tools to resolve incidents before our clients are aware. When a ticket is not resolved in the time allowed, then you’re a responsible to communicate the escalation issue to Level II team support.
• Excellent listening and communications skills, both verbal and written.
• Strong customer relationship skills.
• Organized, detail oriented and self-motivated. (remote work from home available)
• Ability to provide and maintain detailed documentation on each job.
• Strong computer skills and the ability to effectively communicate through e-mail.
• Knowledge in basic networking configurations.
• Experience in Windows 7 Operating Systems to current.
• Ability to remain in contact with the client thru the completion of the incident.
• Problem-solving abilities and ability to meet reasonable deadlines.
• Ability to build positive and collaborative relationships.
• Willingness to develop your technology skills.
• Ability to work with little supervision.
• Candidate will work from our main office, remote, and from our client’s sites at times.
Expected Outcomes:
Success in the Service Technician Level I position will be based on your ability to meet or exceed our client’s expectations and by exceeding the SLA (Service Level Agreements) put in place from the various agreements.
The team will be graded on the SLA of the client agreements, documented actions, and on the number of incidents that are able to be resolved before affecting the clients.
Review security parameters with clients and make recommendations on changes according to our IT standards and processes.
Educational / Vocational / Previous Experience Recommendations:
• A+ Certification is preferred.
• NET+ Certification is preferred.
• Microsoft Certified Professional (MCP) is preferred.
• Minimum 2+ years’ experience in computer network management is required.
• Experience in migrating servers from on-premise to cloud is preferred.
Desired Technologies
• MS Desktop and Server OS support and management (Required)
• Active Directory / GPO (Desired)
• MAC support and management (Desired)
• M365 Microsoft E3/E5 (Desired)
• SonicWALL Network Firewall (Desired)
• WatchGuard Network Firewall (Desired)
• Eset Security (Desired)
• Sophos Security (Desired)
• Webroot Security (Desired)
• Jive VOIP (Desired)
• Nextiva VOIP (Desired)
• Barracuda Network Solution (Desired)
• Labtech / Automate (Desired)
Working Conditions:
Business Casual -- Collared button-down shirt to be worn with khakis pants. After position is secured, you will be provided with company logo shirts and be required to wear them for business.
Compensation
Based on experience. Compensation to include flat rate travel reimbursement.
As a Technical Services Level I, you will enjoy:
• Competitive hourly compensation + Commission, and SPIFF earning opportunities
• Positive and growth-oriented IT Department environment – We celebrate all training certification achievements!
• Choice HR Insurance and Vendor Discounts
• Health (Base Plan 100% Covered by Company)
• PTO & Paid Holidays (After 90 Days)
Competitive compensation + Commission earning opportunities. Health (Base Plan 100% Covered by Company)
Job Type: Full-time
Pay: $10.00 - $24.00 per hour
Benefits:
• 401(k)
• Health insurance
• Paid time off
Schedule:
• 8 hour shift
• Monday to Friday
Education:
• Bachelor's (Preferred)
Experience:
• Windows: 4 years (Required)
• Customer Service: 2 years (Preferred)
Work Location:
• One location
Company's website:
• www.2computerage.com
Company's Facebook page:
• https://www.facebook.com/2computerage
Benefit Conditions:
• Waiting period may apply
Work Remotely:
• Temporarily due to COVID-19
COVID-19 Precaution(s):
• Remote interview process
• Social distancing guidelines in place
• Virtual meetings
• Sanitizing, disinfecting, or cleaning procedures in place