CMDB ServiceNOW Analyst
TEKsystems
3,728 reviews
Lithia, FL 33547
TEKsystems
3,728 reviews
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Job details
Job Type
Contract
Full Job Description Equivalent Experience
Description:
Our client is looking for a ServiceNow CMDB Admin to help maintain and support tickets in the environment. ServiceNow CMDB admin/analyst is experienced with the day to day configuration and management of the ServiceNow CMDB focused on ensuring operational integrity of the ServiceNow CMDB, Discovery processes, integrations, audit and data clean-up activities. • Main point of contact for implementing CMDB into ServiceNow. • Fulfilling CMDB related service requests. • Make structural or configuration changes to CMDB, technical lead on production implementation of CMDB integrations or adjustments and validate they meet requirements • Update CMDB when mass updates are required, such as writing fix scripts, importing data • 3+ years’ experience supporting CMDB • Ensure compliance with configuration management process • Generate configuration management reports as needed • Manage Reconciliation rules and data integrity of the CMDB • Monitor and maintain discovery and integration jobs operationally, including establishment of monitoring for failures, reporting to facilitate identification of problems • Determine corrective actions to reconciliation or data integration errors • Execute corrective actions to eliminate errors • Perform on going analysis of CMDB Health Metrics to resolve issues and identify improvements • Overseeing the design, coding, and testing of reports and dashboards as needed • Collecting and reporting on metrics as required • Identifying and reporting on noncompliance situations • Performing CM audits as directed and identifying service improvement opportunities
Skills:
cmdb, servicenow, troubleshooting, itil service management, itsm, implementation, support
Top Skills Details:
CMDB Analyst: ServiceNow CMDB admin/analyst is experienced with the day to day configuration and management of the ServiceNow CMDB focused on ensuring operational integrity of the ServiceNow CMDB, Discovery processes, integrations, audit and data clean-up activities. 5+ years’ experience supporting CMDB in an enterprise environment 4+ yrs experience with hands-on experience working with implementing and supporting the following ServiceNow platform features/functions including Service Catalog, CMDB, Workflows etc 4+ years experience supporting the implementation, administration, configuration, and/or development with CMDB. 4+ yrs working with IT and Business teams to develop and enhance ServiceNow capabilities • Main point of contact for implementing CMDB into ServiceNow. • Fulfilling CMDB related service requests. • Make structural or configuration changes to CMDB, technical lead on production implementation of CMDB integrations or adjustments and validate they meet requirements • Update CMDB when mass updates are required, such as writing fix scripts, importing data • Ensure compliance with configuration management process
Additional Skills & Qualifications:
N/a
Experience Level:
Expert Level
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.