Medical Office Assistant
April 22, 2021
Medical Office Assistant Deaconess Clinic Hours: Various - Part Time - 48 Paygrade/Wages/Salary Info: -
Join Our Team We are looking for compassionate, caring people to join our talented staff of health care professionals as we continue to grow to be the preferred, regional health care partner in our community. Job Overview The Medical Office Assistant maintains positive patient oriented services in the provision of medical office services to the patient, family members, visitors and physicians in the office setting.# Greets, instructs, and directs patients while in the office setting.# Assists in scheduling and rescheduling appointments.# Obtains demographic, insurance and other information from patients when registering for appointment.# Assists in discharge process from medical office including collecting payments, posting charges, issuing receipts and posting payments. Job Duties#include the following, other duties may be assigned: Greets public in a courteous manner and with a smile. Maintains patient confidentiality in all activities and at all times.# Adheres to HIPAA regulations. Utilizes the electronic health record system for: New patient registration, including patient demographics, insurance and/or payer information. Obtains demographic, insurance and other information from patients when registering for appointment, scans insurance cards, driver#s license, financial and HIPAA forms and records local emergency contacts. Distributes new patient information packet. Established patient registration, including verifies and updates insurance/payer information and patient demographics each visit. Schedules and reschedules appointments according to office guidelines. Check in and check out patients to include: Knowledge of appropriate ICD-9, CPT or HCPCS guidelines in coding and posting of procedures to ensure accurate billing. Requests and accepts payment at time of check-in per insurance guidelines to include co-pays, deductibles and patient due balances and issues receipt. Posts payment as received to appropriate patient accounts. Researches and collects past due accounts. Balances daily cash drawer prior to closing office each day. Prepare daily deposits for pick up or gives it to the Practice Manager as defined by office workflow. Runs and works the following reports utilizing the electronic health record system. (Referral; patient work queue; PB user batch; cash drawer and scheduling reports) Documents in the electronic health record system all no shows or cancellations. Print encounter form labels and prepare routers for the next day#s patients. Print schedules for physicians, nurses and front desk. Answers phones and take messages courteously and in detail as dictated by office policy. Directs questions to appropriate staff and acts as liaison between patient and account representative. Calls patients the day prior to their scheduled appointment if not using Televox. Responsible for rolling phone to and from answering services. Performs other duties as assigned. What You Will Need High School graduate or GED required.# One year of clerical and computer experience. Physician office or clinic setting preferred, but not required. Certificates, Licenses, Registrations None Why Choose Deaconess? Deaconess is one of the largest, local employers in the tristate area and is consistently recognized as a leader in healthcare at the state and national levels. Compassion for patients and dedication to the community are core values of Deaconess and have been since our founding in 1892. We value our employees and offer an extensive benefits package. Throughout the Health System, we offer work environments that support professional development and personal success. Come join us and find a CAREER you can love.