Associate Field Technician

DXC.Technology - Plano, Texas
April 22, 2021
Job Description:
Requirements :
• Able to work holidays as required
• Able to work night shift.  This position will be on a night shift.
• Able to lift 50 lbs
• Must be a US citizen or permanent resident
Job Description:
General Services
• Escorting of vendors and customers
• Perform escorting of DXC Technology and non-DXC Technology personnel, vendors, and customers within all secured spaces and data center white spaces per DXC Technology security policies.
• Provide technical oversight of activities performed during escorting activities to ensure that all technical components are performed in accordance with the approved Change or Incident record.
• Communication
• Interface with requestors via phone call, instant messaging, email, and other DXC interface tools.
• Join and participate in technical change reviews and incident troubleshooting calls as well as web sessions between DXC delivery teams and DXC customers.
• Communicate in English both written and verbal
• Provide escalation and ongoing communication to DXC Leadership and Site Leads per the notification path provided by DXC for incidents and outages causing significant impact to DXC, DXC’s customers, or the data center.
• Provide escalation and ongoing communication to DXC Leadership and Site Leads per the notification path provided by DXC for any failed or missed changes, and/or incidents that are a result of actions taken or lack of actions taken by the supplier personnel.
• Site Access
• Review data center access requests to ensure compliance to DXC Technology processes
• Review, approve, and execute site access requests according to DXC Technology processes and procedures
• Interface with supplementary service providers, Vendors, and Telco providers
• Perform vetting processes of visitors in accordance to DXC Security policies.
• Documentation and Reporting
• Create and maintain documentation related to site specific activities performed including processes and procedures.
• Provide AdHoc reporting as needed
• Support current and future projects related to new tools, processes and procedures implemented by DXC Technology.
• Maintain a daily turnover log of all interactions and work completed.
• Track all work being performed in the secured spaces at all times.
• Basic data center planning
• Support DXC Technology Data Center IT equipment installation and removal planning activities.
• Participate in planning of data center space and layout for new device installations, removals, and cabling infrastructure builds
• Complete and return to Hardware Planning Site Inspection forms as requested for equipment assignments and removals.
• Service Management
• Support DXC Technology’s Service Management process and procedures including performing activities in the designated DXC Technology tools and ticketing systems.
• Prior to approving and performing any planned change work, ensure that a pre-validation and inspections are performed to ensure the work can be completed successfully.
• After completing work and prior to notifying the requestor/closing the ticket, perform post-validation of all planned change work to ensure that work was completed in accordance with the request and DXC Technology Site standards.
• Provide a completed root cause analysis report with remediation actions for incidents resulting from a failed task or preventable event in accordance with DXC standards and service level targets of this SOW.
• Perform ITIL level activities related to Incident, Problem and Change
• Review requests in DXC Technology tools and ticketing systems
• Contribute to the creation of tickets and content in DXC Technology Tools and ticketing systems
• Attend DXC Technology planning meetings to prepare for planned activity windows
• Approve requests in DXC Technology tools and ticketing systems
• Record activities performed in DXC Technology tools and ticketing systems
• Mark requests complete in DXC Technology tools and ticketing systems
• Perform problem and root cause activities related to facilities incidents
Inventory Management Services
• Inventory Management Tracking
• Perform physical inspection and collection of information related to IT equipment within the data center white spaces, storage rooms, loading docks, and other locations onsite in the facilities as documented within this SOW.
• Affix DXC Technology provided barcode and other tags to all devices and items located within the data center.
• Perform scheduled periodic/random scans and inventory of equipment per supplied lists from DXC Technology inventory tool.
• Ensure every device, item, and storage items are physically validated and verified every 12 months.
• Collect information related to all equipment onsite for entry into DXC Technology database, including but not limited to:  Device manufacturer, make, model, client, serial number, device name, floor location, power information, power strips, RU location, cable information, billing codes, etc.
• Enter information related to devices, materials and cables into DXC Technology database, in accordance with DXC standards.
• Ensure accuracy of all data collected, entered, and stored within DXC Technology provided tools.
• Complete monthly audits as initiated by the tool and mark updates within the tool.
• Support and participate in DXC SOXA and Asset Inventory
• Perform physical validation of DXC Technology and Client assets onsite at the data center when requested.
• Execute queries and provide inventory extracts from DXC Technology tools when requested.
• Shipping/Receiving and Loading Dock
• Perform shipping/receiving functions including, but not limited to: receipt and shipping at facility loading dock or other facility entrance, packing/unpacking of materials, movement of materials and equipment to/from data floor or storage location.
• Track and enter data related to all packages and shipments received and shipped from the facility in the DXC Technology designated tools.
• Notify requestors of deliveries, and provide scanned copies of documents as requested.
• Store/file physical Bill of Lading, Bill of Materials, Property Removal Forms and other physical evidence of shipping and receiving activities in accordance with DXC Standards.
• Perform an annual inventory of all packages stored onsite and complete true up to receiving tracking database.
• Perform shipping functions including, but not limited to: inventorying, scheduling, packaging, forms completion, notification, tracking and other coordination of all IT equipment that leaves the DXC data center property.
• Ensure that all items removed from the physical location have the proper authorization and have a completed Property Removal Form.
• Maintain the storage spaces in an orderly fashion with all materials being tracked in accordance with DXC standard processes.
• Work with the DXC Data Center Manager to execute returns of packages stored onsite long term outside of DXC standards.
• Process RMAs as requested by DXC, Vendors, and Customers.
• Perform reporting as requested.
Media Administration Services
• Physical Media Activities
• Mount/dismount of media
• Filing and Cataloging of media
• Scanning of media
• Shipping/Receiving of media and peripherals
• Inventorying of media and media related equipment
• Tracking of media and media related equipment
• Labeling of media and media related equipment
• Initializing of media and media related equipment
• Track onsite spares/scratch levels and report low volumes
• Recording of all media movements, shipping activities, destructions, and offsite vaulting activities within DXC provided tools.
• Enforcement of all DXC documented policies and processes related to Media Management.
• Perform all activities to prepare and package media for offsite vaulting
• Perform all activities to receive media from offsite vaulting provide and perform appropriate filing
• Execute commands on system consoles to perform standard daily tasks (mount, unmount, silo eject, etc.)
• Use of DXC Technology tools and processes related to Media
Hands & Eyes Services
• Installation and Removal of IT equipment
• Physical power down of equipment in accordance with DXC 4-eyes process
• Install and remove cabinets and racks in the data center
• Perform activities to ground cabinets according to site processes
• Dispose of all packing material and waste appropriately
• Act as the POC and approve/coordinate tickets to add or remove equipment from the data center
• Move equipment, racks, devices, and materials between physical locations in the same building
• Basic device configuration and OS Loads
• Install software CDs and DVDs
• Install, connect, and/or move USB devices
• Device Validation
• Visual inspection of devices as requested
• Serial number validation
• Device Inventory capabilities and physical comparison to inventory lists
• Basic troubleshooting and repair of IT equipment failures
• Power on/power off devices in accordance with DXC 4-Eyes process
• Relay LCD readouts
• Reset Remote Management connection ID’s and Passwords
• Reseat cables in accordance with DXC 4Eyes process
• General Troubleshooting and visual verification to assist remote troubleshooting efforts
• Test and troubleshoot problems
• Check power connections
• Provide feedback on console display (e.g. stop errors, blue screen, etc.)
• Assist with disaster recovery activities in the event of a complete system failure
• Assist with recovery of data center and equipment related to planned and unplanned power interruptions
• Identify and report audible errors and system failures
• Install and connect crash cart and/or other KVM device
• Attend conference calls for troubleshooting and recovery of client environments related to a reported client impacting incident
Cabling Services
Patch management (installation, removal, management, troubleshooting)
• Cable Installation and Planning
• Physical installation and removal of patch cabling, and cabling components, and related material
• Connect communication copper and fiber cables between installed IT equipment
• Ensure that all links and communication cables have been tested, labeled, connected, and documented according to DXC Technology standards
• Test all cable pathways end to end before completion of change or incident records in accordance with DXC Technology standards
• Identify unused system connections and work with system owners to remove
• Cable Disconnect and removal
• Physical removal of patch cabling, cabling components, cable infrastructure and related material.
• Removal of unused cable and cable components from racks, conduits and data center subfloor
• Disconnect cables from ports in accordance with DXC 4-Eyes process.
• Device Validation
• Perform visual inspection of equipment as requested to provide DXC Technology with information regarding cabling, port availability, and network connections
• Document cable connections and server backplane connections as requested
• Perform cable inventory as requested
• Cable troubleshooting and repair
• Troubleshoot and repair system connections as needed
• Test all types of cables – Copper, fiber (MM/SM), dark fiber, DWDM, MPO, etc.
• Replace cables in accordance with DXC 4Eyes processes
• Check network connections
• Trace cables
• Clean and polish fiber ends
• Documentation
• Accurately track, record, and maintain documentation related to cabling in DXC Technology designated tools and manual processes
• Creation of cable material BOMs
• Work with DXC Technology and DXC Technology’s vendors to obtain quotes of materials needed to complete buildouts and installations including but not limited to:  Cables and cabling material, cabinets, cable tray, labels, cable ties, etc.
• Provide DXC Technology with quotes from DXC Technology approved vendors to purchase necessary materials to complete projects
DXC Technology is an Equal Opportunity/Affirmative Action employer. All qualified candidates will receive consideration for employment without regard to disability (physical or mental), protected veteran status or military service of affiliation, race, ethnicity, color, religion, national origin, citizenship, marital status, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity and expression, age, protected genetic information, or political affiliation. DXC's commitment to diversity and inclusive selection practices includes ensuring qualified long-term unemployed job seekers receive equal consideration for employment. EEO is the Law Poster . If you are an individual with a disability, a disabled veteran, or a wounded warrior and you are unable or limited in your ability to access or use this site as a result of your disability, you may request a reasonable accommodation by contacting us via email . Please note: DXC will respond only to requests for accommodations due to a disability.
Job Type: Full time