Date Posted:
4/21/2021
Job Code:
CPCT1
Position Type:
Non-Exempt
Location:
4625 Adol Crisis Respite-Res
City:
Fort Worth
State:
TX
Country:
United States of America
Category:
Direct Care - Caregiver
Requisition Number:
5519
Position Number:
12231
Description
I) Job Purpose
The position of Crisis Patient Care Technician I serves to support the daily needs of all persons served by providing auxiliary care and customer service. This entry level position is paramount to the overall wellness and recovery of those in care and facilitates extreme attention to detail and communication with clinical providers and administration.
II) Essential Functions
• Maintain the ability to communicate effectively in all situations including crisis scenarios as well as using all modes of communication including verbal, written, & non-verbal.
• Exercise a high level of attention to detail and organization appropriate to a clinical setting.
• Coordinate direct care and interventions congruent to agency standards and programmatic parameters including documentation when appropriate.
• Maintain the ability to assess and determine which direct care practices best meet ongoing needs and help track the progress toward recovery goals for persons served.
• Performance standards are performed as applicable with MHMR’s We CARE values “We C onnect People in Our Community.  We Provide A ccess to Services.  We Link People to R esources.  We E mpower People.”
• Perform other job duties or responsibilities as requested or assigned.
III) Knowledge of Laws, Regulations, Policies/Procedures, Skills, and Abilities
• Ability to communicate effectively in both written and oral forms.
• Working knowledge of psychopathology and DSM V classes of major mental illness.
• Knowledge of the principles of Crisis Intervention.
• High level of advocacy/arbitration/negotiation/conflict resolution skills.
• Ability to think clearly under pressure and to perform effectively in high stress situations.
• Knowledge of community resources
• Ability to maintain clear and concise documentation.
• Ability to organize work independently.
• Ability to work independently without or with limited supervision.
• Ability to work flexible hours including evenings and weekends and holidays.
• Attend all necessary meetings at designated time intervals.
• Attend and maintain all agency required trainings and refresher courses.
IV) Internal & External Customer Service
This position requires extensive internal and external contacts with persons served, family members, significant others, internal staff, external staff, service providers and practitioners, and community partners. The employee accomplishes communication with exceptional written and verbal skills by answering phone calls and emails in a timely fashion as defined by program needs as well as conducting themselves professionally in all interactions.
V) Travel
This position requires transporting clients and driving between locations as an essential function of work. Employees are required to have a license in good standing and be able to be covered by agency liability insurance. If personal vehicle is utilized for work travel, then maintaining personal auto insurance coverage is required.
Minimum Requirements
Required Education
High School Diploma/GED
Required Experience
None
Substitutions
None
Required License
Valid Texas driver’s license with an acceptable driving record
Must provide license (if applicable) and official documentation of all educational attainment i.e. Transcript/Degree/Certificate
Supervisory Experience
None
Testing Requirements
Pre-employment tests including drug and TB Screening, Physical Exam including balance and lift test.
Satori Alternatives to Managing Aggression (SAMA): All 3
Lifting Requirements
25 Pounds
Our Benefits:
Our total rewards program offers benefits* to full time employees beginning 1st of the month following hire date including but not limited to:
• Comprehensive healthcare options (Medical, Dental, and Vision)
• Life insurance and additional supplemental accident and hospitalization plans
• 401a match and 457 deferred compensation plans
• Paid vacation and holidays; varied flexible work environment locations
• Annual tuition reimbursement program
• Student Loan Forgiveness
• Professional development programs and training
• And more…..
Insurance eligibility:
• Full time employees begin 1st of the month following hire date
• Market driven positions (full time or part time) begin immediately after hire date
• Select part time market driven positions are eligible for most insurance plans
• Substitute status jobs are not eligible for benefits
For more information, click here
Additional Information
*MHMR of Tarrant County (“MHMR”) and its affiliates and subsidiaries have an internal recruiting department. MHMR may supplement that internal capability from time to time with assistance from temporary staffing agencies, placement services, and professional recruiters herein after referred to collectively as “Recruiters"). Recruiters are hereby specifically directed NOT to contact MHMR employees directly in an attempt to present candidates – MHMR recruiting team or other authorized MHMR personnel must present ALL candidates to hiring managers. For more information please visit our website www.mhmrtc.org