ServiceNow - CMDB Analyst
Lithia, Florida - United States | Posted - 04/20/2021
Apply Easy Apply
Overview
• Main point of contact for implementing CMDB into ServiceNow.
• Fulfilling CMDB related service requests.
• Make structural or configuration changes to CMDB, technical lead on production implementation of CMDB integrations or adjustments and validate they meet requirements
• Update CMDB when mass updates are required, such as writing fix scripts, importing data
• 3+ years’ experience supporting CMDB
• Ensure compliance with configuration management process
• Gene*** configuration management reports as needed
• Manage Reconciliation rules and data integrity of the CMDB
• Monitor and maintain discovery and integration jobs operationally, including establishment of monitoring for failures, reporting to facilitate identification of problems
• Determine corrective actions to reconciliation or data integration errors
• Execute corrective actions to eliminate errors
• Perform on going analysis of CMDB Health Metrics to resolve issues and identify improvements
• Overseeing the design, coding, and testing of reports and dashboards as needed
• Collecting and reporting on metrics as required
• Identifying and reporting on noncompliance situations
• Performing CM audits as directed and identifying service improvement opportunities
Required Skills : Do initial standup/setup up of CMDB and then manage it long-term (starting workshops next week) Implementation experience Working with a 3rd party for development Experience working with a third party technical team Face of the org for CMDB Need ITSM & GRC & IRM