GUEST RELATIONS REPRESENTATIVE I
April 20, 2021
GUEST RELATIONS REPRESENTATIVE I Non-Clinical Support Hours: 6 AM to 2:30 PM; 2 to 10:30 PM; Weekends 6 AM to 6 PM; FLEX Variable Hours - Full-time Paygrade/Wages/Salary Info: OH 2013-70 - 40187A
Job Summary Acts as a liaison between guests, staff, and patients to respond to all information inquiries. # Job Responsibilities Acts as central information resource for Owensboro Health staff, patients, and guests. Receives, screens, routes, and/or responds to all incoming inquiries. Greets all guests and provides proper directions or instructions based on needs. Facilitates visitor flow in and out of the department. Updates diet orders and verifies patient diet upon tray deliveries. May monitor tube system and handle medications in accordance with medication safe handling practice. Electronically transfers patients in and out of the unit including facilitation of direct admit process, completion of discharge in electronic medical record (EMR), assembling paper-lite chart, and assisting with patient bed placement. Enters staff assignments into Responder 5 System and verifies staff have logged in and out of the system to review assignments. Serves as a central information resource to physicians, family, co-workers, and health team. Arranges for patient transport services. Answers patient calls in a timely manner, identifying self and addressing patient by name, takes the appropriate action. Maintains centrally accessible resource materials (phone books, quick reference for supplies). Serves as a resource regarding electronic medical record (EMR); requests outside medical records and scans documents into EMR. Break down charts and take to Health Information Management. Cleans and organizes work area upon arrival. Checks copiers and printers at beginning of shift. Enters work orders and orders supplies. Maintains nourishment stations, waiting rooms, and consultation rooms. Qualifications High school diploma, General Equivalency Diploma (GED) or higher required upon hire No experience required No licensure/certification/registration required Skills and Attributes Requires critical thinking skills and decisive judgment. Works under minimal supervision. Must be able to work in a stressful environment and take appropriate action. Physical Demands Standing: Occasionally Walking: Occasionally Sitting: Frequently Lifting 0-25 lbs: Rarely Lifting 25-75 lbs: Never Lifting over 75 lbs: Never Carrying 0-25 lbs: Rarely Carrying 25-75 lbs: Never Carrying over 75 lbs: Never Pushing/Pulling 0-25 lbs: Rarely Pushing/Pulling 25-75 lbs: Never Pushing/Pulling over 75 lbs: Never Climbing: Rarely Bending/Stooping: Rarely Kneeling: Rarely Crouching/Crawling: Rarely Reaching: Occasionally Talking: Frequently Hearing: Occasionally Repetitive Foot/Leg Movements: Never Repetitive Hand/Arm Movements: Frequently Keyboard Data Entry: Frequently Running: Never Vision: Depth Perception: Frequently Vision: Distinguish Color: Frequently Vision: Seeing Far: Frequently Vision: Seeing Near: Frequently Owensboro Health Core Commitments INTEGRITY - We conduct ourselves with a high level of responsibility, reliability and honesty because we take seriously the trust of our patients and coworkers. RESPECT - We value and accept the unique talents and contributions of every patient, customer and team member in the Owensboro Health community. TEAMWORK - We build a spirit of connectivity and fellowship by striving together to overcome obstacles, surpass goals, celebrate accomplishments and plan the future. INNOVATION - We foster original ideas and creative solutions that improve our daily work and promote the mission of Owensboro Health. SERVICE - We focus on service to patients, customers and team members by anticipating their needs, thoughtfully meeting those needs and continually improving the quality of everything we do. EXCELLENCE - We reach beyond basic expectations to expand our knowledge and awareness, produce exceptional work and provide outstanding service.