Company Overview
SunCrest OMNI Private Care is Growing! We are currently hiring a Case Coordinator to serve in our Tampa Office!
The Home and Community Bases Services Case Coordinator is responsible for overseeing the services provided to a caseload of clients on a daily basis. This responsibility includes interfacing with clients/families/employees to ensure quality service delivery. The Case Coordinator is responsible for day-to-day staffing of cases, problem solving, assisting in the hiring process, providing orientation to new caregivers, payroll/billing, and ensuring customer satisfaction. The Case Coordinator must be able to function with minimal onsite supervision and may perform some or all of the duties listed below.
SunCrest OMNI, a part of LHC Group, is the preferred post-acute care partner for hospitals, physicians and families nationwide. From home health and hospice care to long-term acute care and community-based services, we deliver high-quality, cost-effective care that empowers patients to manage their health at home. More than 60 leading hospitals and health systems around the country have partnered with LHC Group to deliver patient-centered care in the home. More hospitals, physicians and families choose LHC Group, because we are united by a single, shared purpose: It's all about helping people.
Essential Functions
• Coordinates and ensures the scheduling of client cases on a daily basis. This includes selecting the appropriate caregiver, communicating with the family or client on an ongoing basis regarding staffing.
• Manage inquiry calls from clients, client families, and caregivers.
• Performs family consultation visits as assigned
• Participates in the orientation of new caregivers
• Processes payroll for caregivers on a weekly basis.
• Ensures computer data is updated and accurate for client schedules and employee availability
• Anticipates staffing needs and works with the Executive Director and/or Business Manager to ensure that an adequate pool of employees is maintained.
• Ensures that all clients requested services hours are staffed with appropriate personnel
• Follows all LHC Group policies and procedures and state/funded programs as appropriate
• Continually monitors customer satisfaction and informs the Executive Director and/or Business Manager of any issues related to customer satisfaction
• Keeps the Executive Director and/or Business Manager informed of any employee/client incidents and works with the Executive Director to bring resolution to any identified problems
• Performs on-site home visits as needed
• Ensures on-site supervisory visits are conducted per policy
• Informs the Executive Director and/or Business Manager of any overtime requested or worked by caregivers
• Ensures that pay rates are within the acceptable ranges
• Responsible for coordinating, entering, and auditing payroll/billing on a weekly basis and ensuring the entry is timely and accurate.
• Assists in the process of interviewing and hiring of caregivers
• Participates in the orientation process for all staff
• Ensures that all employees are provided appropriate orientation to assignments or job.
• Assists in the process of maintaining employee personnel files
• Performs data entry of new clients and employees as needed
• Compiles and maintains client files
• Participates in the on call rotation of the agency
• All other duties as assigned.
Education & Experience
Education & Experience • High school education or equivalent required.
Skill Requirements
• Scheduling and data entry experience preferred.
• Ability to coordinate many activities at one time.
• Strong customer service skills.
Education & Experience • High school education or equivalent required.
Skill Requirements
• Scheduling and data entry experience preferred.
• Ability to coordinate many activities at one time.
• Strong customer service skills.
$0 per YEAR Employment Type: Full-Time