ServiceNow Analyst
Tampa, Florida - United States | Posted - 04/20/2021
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Overview
Job Details
• Work as ServiceNow Business Analyst in estimating, implementing and enhancing ServiceNow platform and modules per business requirements.
• Work closely with IT, business teams and stakeholder in order to write clear, concise and accu*** technical documentation, like requirements, system architecture design, use case diagrams
• Configure and enhance core application, including, but not limited to, Service Catalog, Service Portal, Incidents, Knowledge Base, Management, Project & Portfolio, and Reporting
Requirements
• 3+ years experience supporting the implementation, administration, configuration, and/or development with ServiceNow ITSM application suite.
• Hands-on experience working with implementing and supporting the following ServiceNow platform features/functions including:
• CMDB
• Service Catalog
• Service Portal
• Workflows
• Knowledge
• Roles/permissions
• Familiarity with JavaScript, PHP, JSON, REST
• Thorough understanding of ITIL/ITSM processes, ITIL certification is a +
• ServiceNow System Administrator Certification is a +
Required Skills : ITSM experience required 3+ years experience supporting the implementation, administration, configuration, and/or development with ServiceNow ITSM application suite. IRM/GRC required (ongoing maintenance and support • Hands-on experience working with implementing and supporting the following ServiceNow platform features/functions including: o CMDB o Service Catalog o Service Portal o Workflows o Knowledge o Roles/permissions