Introduction A career at The Auto Club Group (ACG) can be satisfying, exciting and rewarding. By aligning your professional development with our business objectives, ACG can help you attain your career goals — and make a difference. Get started by choosing the career that’s right for you. Overview About ACG:
The Auto Club Group (ACG) provides membership, travel, insurance, and financial services offerings to approximately 9 million members and customers across 11 states and 2 U.S. territories through the AAA, Meemic, and Fremont brands. ACG belongs to the national AAA federation and is the second-largest AAA club in North America.
Compensation:
The Auto Club Group offers competitive compensation and benefits packages including a base salary with performance-based incentives; medical/dental/vision insurance, pension, 401(k), generous time off, a complimentary AAA Membership, and much more! Responsibilities
• Review client requirements and recommends technology solutions that are cost-effective and meet IT architecture standards.
• Acquire an understanding of user requirements and prepares progress reports for project/maintenance tasks.
• Develop system specifications, prototypes, and documentation in accordance with IS standards.
• Responsible for the completion and quality of assigned deliverables to ensure meeting department objectives.
Requirements Education:
• Bachelor's Degree in Computer Science or related field or applicable professional certification and/or two to four years relevant technical and analytical experience.
Certifications:
• Microsoft MCSA Preferred
Experience in/with:
• Responding to customer incidents and restoring service (using documented process and workaround)
• Analyzing customer incidents and/or requests and reviewing and selecting the most appropriate plan to restore service
• Supporting work/projects that require needs and cost/benefit analysis and resolution of changes in project scope
• Analyzing, coding, documenting, and testing technology products and systems.
• Implementation and/or modification of current or new technology in order to meet business needs
• Applying standard methodologies and analysis to problem-solving
• Developing technology documentation
• Supporting work/projects that require needs and cost/benefit analysis and resolution of changes in project scope
• Gathering business requirements and preparing business proposals for business lines
• Evaluating hardware and software products and developing recommendations for management
Knowledge of:
• System operation practices
• Security and control procedures
• Computer technologies and multi-platform capabilities
Ability to:
• Learn to use new concepts and technologies
• Evaluate moderately complex problems/changes and understand the inter-dependencies between components
• Develop solutions requiring analysis and research
Important Note: The above statements describe the principle and essential functions, but not all functions that may be inherent in the job. This job requires the ability to perform duties contained in the job description for this position, including, but not limited to, the above requirements. Reasonable accommodations will be made for otherwise qualified applicants, as needed, to enable them to fulfill these requirements.
The Auto Club Group, and all of its affiliated companies, is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation