Job Description
Senior Director of Clinical Program Operations and Strategy, M&R - Virtual
If you want to achieve more in your mission of health care, you have to be really smart about the business of health care. Challenge yourself, your peers and our industry by shaping what health care looks like and doing your life's best work.(sm)
Services for the Clinical Strategy and Operations Team
As a leader in clinical operations and strategy, you will be charged with developing, implementing, and operationalizing large clinical programs for the nation’s largest Medicare Advantage plan. Our plans include over 7 million members and revenues exceeding $90 billion per year. The Senior Director will have key strategic and business responsibility for development and execution of major national clinical initiatives. In addition, the Senior Director will be a key liaison across functional partners through executive reporting, sharing strategy, and partnering on internal/ external programs and presentations. You will serve as a key team member, reporting to the VP of Clinical Strategy, and working closely with the Chief Medical Officer and SVP of Clinical Operations to determine, articulate and execute/ operationalize business vision, mission, strategies and tactics to achieve membership, revenue and IOI targets. You will execute on existing business goals and expand new business opportunities. The Senior Director will have primary responsibility of key nationwide clinical efforts, overseeing projects for the most important and prevalent population health conditions. The Senior Director will work across a complex and collaborative matrix organization, including United Healthcare and Optum divisions.
Primary Responsibilities:
Strategic and Operational Ownership of Key Programs
• Leads and drives large-scale initiatives to operation by providing strategic direction, designing successful programs, and communicating to/ influencing leaders across the M&R business and UHG to deliver on outcomes that further the growth agenda with focus on critical health priorities
• Develops and executes a cohesive strategic plan that estimates and allocates the resources required to deliver the outcomes
• Works closely with Clinical Strategy leadership to ensure the strategic direction and the financial justification is sound before a decision is made to pursue
• Manages program operations through leader communication, funding/ budget maintenance, and building strong relationships with internal/ external vendors
• Leads in program management by providing oversight to and directing program launch, operations, issue resolution, governance, and reporting
Organizational Alignment - nationally, regionally and with matrix partners
• Evaluates national programs (e.g., Growth/Service/Culture) and provides feedback to national initiative designs ensuring they are representative of senior management's requirements
• Partners with Regional and Local Chief Medical Officers to execute programs locally
• Identifies connections and dependencies among the program's components, and integrates all the work streams to ensure alignment
Analysis
• Interprets data analysis to guide strategies ensuring we are intelligent about how we approach the market
• Identifies and executes on research needs
Business & Strategic Planning
• Supports development of business plan strategy in conjunction with the Clinical Strategy team, providing insight and recommendations and ensuring alignment
• Tracks progress against plan, identifies any deviations and suggests plans to remediate; provides reports and analysis as required
• Participates in strategic planning for P&L owners and assists in developing specific plans as needed
• Executes existing business goals and expands new business opportunities
• Communicates effectively to leadership – written and verbal, internal and external
• Strategic portfolio management
• Efficient in project planning, task-management, risk mitigation, and program execution
• Cultivation of strong business relationships
Required Qualifications:
• Masters degree preferred
• 3+ years of experience with business/ healthcare strategy, clinical preferred
• Experience with implementations in the healthcare industry
• Experience within large, matrix organizations with demonstrated business results
• High level of proficiency in Excel and PowerPoint
• 3+ years of experience in program management
• 3+ years of experience interacting with business leadership
• Highly collaborative
• Excellent communication skills; ability to independently produce written communication for executive leaders
• Entrepreneurial and be able to work independently and effectively in a results-oriented, efficient environment
• Results and solutions oriented
• Ability to rapidly engage with a new problem, and rapidly drive solutioning
• Ability to interact one-on-one and communicate with all levels of executive management
• Ability to synthesize complex information to drive decision-making
• Operational experience, to ground recommendations in clinical and business service workflows
• Expert at strategic conceptualization both at a local level and also within the Solid understanding of operations, reporting and forecasting
• Strong analytical skills; ability to quickly interpret information and draw conclusions
• Proven ability to build relationships cross-functionally and lead toward common goals
• Demonstrated leadership and hands-on experience, strong leader and motivator with the ability to mentor talent within the organization; able to provide work direction; able to attract and retain top talent
Colorado Residents Only: The salary/hourly range for Colorado residents is $110,200 to $211,700 base. Pay is based on several factors including but not limited to education, work experience, certifications, etc. As of the date of this posting, In addition to your salary, UHG offers the following benefits for this position, subject to applicable eligibility requirements: Health, dental, and vision plans; wellness program; flexible spending accounts; paid parking or public transportation costs; 401(k) retirement plan; employee stock purchase plan; life insurance, short-term disability insurance, and long-term disability insurance; business travel accident insurance; Employee Assistance Program; PTO; and employee-paid critical illness and accident insurance.
Careers at UnitedHealthcare Medicare & Retirement.
The Boomer generation is the fastest growing market segment in health care. And we are the largest business in the nation dedicated to serving their unique health and well-being needs. Up for the challenge of a lifetime? Join a team of the best and the brightest to find bold new ways to proactively improve the health and quality of life of these 9 million customers. You'll find a wealth of dynamic opportunities to grow and develop as we work together to heal and strengthen our health care system. Ready? It's time to do your life's best work. SM
Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.
* Communicates effectively to leadership - written and verbal, internal and external * Strategic portfolio management * Efficient in project planning, task-management, risk mitigation, and program execution * Cultivation of strong business relationships Required Qualifications: * Masters degree preferred * 3+ years of experience with business/ healthcare strategy, clinical preferred * Experience with implementations in the healthcare industry * Experience within large, matrix organizations with demonstrated business results * High level of proficiency in Excel and PowerPoint * 3+ years of experience in program management * 3+ years of experience interacting with business leadership * Highly collaborative * Excellent communication skills; ability to independently produce written communication for executive leaders * Entrepreneurial and be able to work independently and effectively in a results-oriented, efficient environment * Results and solutions oriented * Ability to rapidly engage with a new problem, and rapidly drive solutioning * Ability to interact one-on-one and communicate with all levels of executive management * Ability to synthesize complex information to drive decision-making * Operational experience, to ground recommendations in clinical and business service workflows * Expert at strategic conceptualization both at a local level and also within the Solid understanding of operations, reporting and forecasting * Strong analytical skills; ability to quickly interpret information and draw conclusions * Proven ability to build relationships cross-functionally and lead toward common goals * Demonstrated leadership and hands-on experience, strong leader and motivator with the ability to mentor talent within the organization; able to provide work direction; able to attract and retain top talent At least 3 years experience. Employment Type: Full-Time