Senior Voice and Collaboration Engineer
Location US-FL-Tampa
Category Information Technology Job ID 2021-10034
Overview
It's an exciting time to join Fisher Investments; we're investing in the future of our firm's technology, communications and information security. Our business is growing internationally, which emphasizes the need to build an unparalleled team that promotes future global growth through strategic solutions and progress. We are important to supporting our firm's diverse businesses, and we're excited to continue solidifying that foundation as we add more experienced technologists to our Technology team.
Fisher Investments is looking for an experienced Senior Voice and Collaboration Engineer to join our team. Our business is growing internationally, which emphasizes the need to build a skilled Telecom Operations Team that provides strategic solutions and new ideas. If you are ready to take your career to the next level and make a difference at a growing financial services firm, apply now!
The Opportunity:
Our Engineering team supports a broad spectrum of infrastructure technologies, including global voice, video and collaboration services. The Senior Voice and Collaboration Engineer will provide cloud-based telephony and call center systems and on premise Cisco Call Manager (Communications Manager) systems. You will oversee dial plan design, modernization efforts, and inspire creativity with voice, video, collaboration, and call center technology projects. You will report to the Vice President - Infrastructure Engineering Delivery.
The Day-to-Day:
• Provide global telecom engineering and delivery
• Develop voice, video, collaboration, and call center technologies for both cloud and on premise services
• Oversee engineering and operations projects around the globe to support growth and progress
• Provide Tier 4 support, both onsite and remotely
• Oversee systems delivery, health, scalability and fit-for-purpose of global voice and video solutions
Your Qualifications:
• 10+ years IP telephony design and implementation experience, including Cisco UC Manager / Call Manager (CUCM) and Cisco Unity / Cisco Unity Connection (CUC)
• Experience with cloud-based video systems such as Zoom, BlueJeans, MS Teams
• Expert knowledge in at least one of the following areas: Call Center, Video, Collaboration platforms
Experience with the following skills:
• Global dial plan design using E.164 and TEHO
• Cisco Unified Border Element (CUBE) and SIP Trunking
• Cisco Expressway
• Cisco IM & Presence Server (IM&P) / Cisco Jabber
• Cisco UC Manager Automation
• Cisco Meeting Server (Cisco CMS, Acano)
• WebEx, BlueJeans, Zoom, MS Teams
• Cloud-based telephony – RingCentral, 8x8, etc.
• Call Center – Genesys, Five9, UCCE, etc.
• Call Recording
• Cisco UC Manager Automation
Why Fisher Investments:
At Fisher Investments, we work for a bigger purpose: bettering the investment universe. From unmatched service to unique perspectives on investing, it's the people that make the Fisher purpose possible. And we invest in them by offering exceptional benefits like:
• 100% coverage of premiums for health, vision and dental insurance
• A 50% 401(k) match, up to the IRS maximum
• 20 days of PTO*, plus 9 paid holidays
• 8 weeks paid Primary Caregiver Parental Leave
• Back-up Child Care Program available, offering up to 10 days annually
• A cumulative learning and development framework customized for every employee
• An award-winning work environment - we're Great Place to Work Certified, and Top Workplace winners from The Oregonian
We take great pride in our inclusive culture. We value the different perspectives and unique skills you bring to the team – it makes us all better. Success at Fisher Investments is motivated by results, a collaborative mindset and a commitment to accomplishing great things – so if you are ready to do that, we are ready for you!
Apply today to be a part of a team environment where you make a difference in the lives of people by bettering the investment universe.
• California employees accrue up to 17 days of PTO and 3 days of sick time per year.
FISHER INVESTMENTS IS AN EQUAL OPPORTUNITY EMPLOYER
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