Assistant Resort/Campground Manager
Diamond Lake Resort
Owensboro, KY 42301
Employer actively reviewed candidates 2 days ago
Job details
Salary
$30,000 - $32,000 a year
Job Type
Full-time
Number of hires for this role
1
Qualifications
• • High school or equivalent (Preferred)
• Customer Service: 1 year (Preferred)
Full Job Description We are searching for a SUPERSTAR to join us on our mission to be the most hospitable company in the world.
Are you interested in learning how we "MAKE OUR GUESTS SAY 'WOW!'" for a season, and then possibly moving on to run your own campground/resort!?
Come live (YES- housing is provided as a complimentary benefit!) and learn what it takes to run a successful campground!
Goals & Objectives
Live our values while leading your on-site team to accomplish the following:
• Maintenance of a safe, fun, clean, and family-oriented environment.
• Ensure that the campground and its amenities are fully operational while learning to recruit, train, and lead the on-site team.
• Learn to maximize camper-nights, registration revenue, store sales, and ancillary revenue while managing expenses to expected levels.
• Learn to maintain company standards and expectations and measure performance against the property's key performance indicators (KPIs) located on the weekly scorecard.
• Learn to oversee capital improvements, maintenance, and other infrastructure projects on a monthly and yearly basis.
Assist the on-site Community Manager with:
• Managing all campground operations to ensure the highest level of camper satisfaction.
• Developing marketing initiatives designed to drive occupancy and guest engagement.
• Managing camper expectations, addressing, and solving camper-related issues to ensure a positive guest experience.
• Overseeing on-site events including but not limited to live music, activities, parties, and other guest-related experiences.
• Proactively gathering information on campers’ and their travel plans to find ways to “WOW!” them and enhancing their overall experience at the campground.
• Recommending best practices, including but not limited to community management, sales, events, training, and camper experience on a company-wide level.
• Reviewing daily reports and working with the team to finalize weekly and monthly reporting.
• Expense management for the campground, including the submission of accurate weekly accounting reports.
• Assisting the management team with sales, local marketing, and community engagement.
• Actively managing reservations and the property management system to work towards 100% campground occupancy.
• Engage with the larger community by attending events and networking with local business, government groups, and organizations.
• Managing and maintaining relationships with vendors, suppliers, and neighbors.
Physical Campground Management
• Make recommendations on any repairs, maintenance, or updates required to ensure safety, security, and improve the overall guest experience.
• Oversee and implement approved capital improvement projects.
• Analyze guest reviews to identify and resolve issues presented, i.e. un-level sites, insufficient cleaning staff, or poor cable tv picture quality, etc.
• Set priorities using camper reviews and clearly communicate adjustments to the team.
• Know and be able to implement camper safety plans, i.e. fire and emergency plans.
Personnel Management
• Assist with the management of the on-site team to achieve the stated goals and objectives
• Assist with the professional development within the team and make recommendations to promote current employees into opportunities in other areas of the company.
• Assist the management team with scheduling where needed to ensure the team is maximizing productivity.
Experience & Requirements
• Own an RV - and willingness (if opening available) to transfer campgrounds/resorts after the season.
• College graduate with a four-year degree, military, or extensive supervisory work experience.
• Customer service, supervisory, and sales experience required.
• Project management and business operations experience required.
• Must have strong verbal and written communication skills.
• Demonstrate integrity, dependability, responsibility, accountability, self-awareness, work ethic, and empathy.
• Passion for and understanding of our mission and values.
Our Mission
• We are on a mission to be the most hospitable company in the world.
Our Values
• We put our team first: We believe that the most important hospitality we extend is to our team members. The way we treat one another sets the tone for how we treat everyone.
• We make them say WOW: We are passionate and determined to "WOW!" our team members, our guests, our community, and our partners at every interaction.
• We get better every day: We are always growing, learning, and ready to drive change. When we stumble, we admit fault and get back on our feet. We are in the constant pursuit of excellence in everything we undertake.
• We express gratitude: We appreciate that our team members and guests have many options for where to spend their time. We are committed to proving to them that they've made the right decision.
• We are steadfastly resourceful: We solve problems. We do more with less and will do whatever it takes to overcome a challenge.
• We give back: We strive to leave the biggest positive impact on the communities where we operate. Their success is our success, and we want to see them win.
Job Type: Full-time
Pay: $30,000.00 - $32,000.00 per year
Benefits:
• 401(k)
• Employee discount
• Paid time off
• Professional development assistance
Schedule:
• 8 hour shift
• Holidays
• Monday to Friday
• Weekends
Education:
• High school or equivalent (Preferred)
Experience:
• Customer Service: 1 year (Preferred)
Work Location:
• One location
Company's website:
• https://www.llahospitality.com/
Work Remotely:
• No