Submission for the position: IT Engineer - (Job Number: 200000ZL)
https://autoclubgroup.taleo.net/careersection/jobdetail.ftl?job=200000ZL&lang=en
IT Engineer
IT Engineer– The Auto Club Group
What you will do:
The Auto Club Group is seeking prospective IT Engineer who will serve as a team member in implementing and supporting moderately complex new and/or revised processes, systems or networks.
In this position, you will have the opportunity to:
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Review client requirements and recommends technology solutions that are cost effective and meet IT architecture standards.
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Acquire an understanding of user requirements and prepares progress reports for project/maintenance tasks.
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Develop system specifications, prototypes, and documentation in accordance with IS standards.
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Responsible for the completion and quality of assigned deliverables to ensure meeting department objectives.
With our powerful brand and the mentoring we offer, you will find your position as an IT Engineer can lead to a rewarding career at our growing organization.
How you will benefit:
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Our Auto Club Group IT Engineers earn a competitive salary with a potential of earning bonuses
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Excellent and comprehensive benefits packages are just another reason to work for the Auto Club Group. Benefits include:
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401k Match
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Medical
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Dental
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Vision
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PTO
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Paid Holidays
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Tuition Reimbursement
We’re looking for candidates who:
Education:
Bachelor Degree in Computer Science or related field or applicable professional certification and/or two to four years relevant technical and analytical experience.
Certifications:
Microsoft MCSA Preferred
Experience in/with:
• Responding to customer incidents and restoring service (using documented process and work around)
• Analyzing customer incidents and/or requests and reviewing and selecting the most appropriate plan to restore service
• Supporting work/projects that require needs and cost/benefit analysis and resolution of changes in project scope
• Analyzing, coding, documenting and testing technology products and systems.
• Implementation and/or modification of current or new technology in order to meet business needs
• Applying standard methodologies and analysis to problem solving
• Developing technology documentation
• Supporting work/projects that require needs and cost/benefit analysis and resolution of changes in project scope
• Gathering business requirements and preparing business proposals for business lines
• Evaluating hardware and software products and developing recommendations for management
Preferred:
• Supporting end users remotely.
• Supporting end user client applications including but not limited to: SIP Softphone applications
• Supporting end users hardware including but not limited to: audio headsets and hard phones.
• Administering Genesys PureConnect applications including Interaction Dialer.
Preferred Knowledge of:
Telephony Technology including
• Public Switched Telephone Network (PSTN)
• Private Branch Exchange phone systems (PBX)
• Automatic Call Distribution (ACD)
Server hardware and operating system software
• Physical servers
• VM instances within a virtual cluster.
Knowledge of:
• System operation practices
• Security and control procedures
• Computer technologies and multi-platform capabilities
Ability to:
• Learn to use new concepts and technologies
• Evaluate moderately complex problems/changes and understand the inter-dependencies between components
• Develop solutions requiring analysis and research
Strong written communication skills, including, but not limited to, procedures and technical material preparation and presentation.
Successful IT Engineers will possess effective communication skills, ambition, motivation and drive!
What it’s like to work for us:
We serve our members by making their satisfaction our highest priority. We do what’s right by sustaining an open, honest and ethical work environment. We lead in everything we do by offering best-in-class products, benefits and services. And we value our employees by seeking the best talent, rewarding high performance and holding ourselves accountable.
All in all, we create an inclusive and welcoming environment of diverse backgrounds, experiences and viewpoints, realizing our differences make us stronger.
Who we are:
The Auto Club Group helps AAA Members enjoy life’s journey with peace of mind by providing innovative solutions, advocacy and membership benefits wherever and whenever they need them. We currently conduct business in 14 states in the upper Midwest and the Southeast.
The Auto Club Group has established four long-term enterprise goals:
• Long-term, sustainable, profitable growth
• AAA Membership growth and renewal
• Operational excellence
• Become the “flagship club” of the AAA Federation
Important Note:
The above statements describe the principle and essential functions, but not all functions that may be inherent in the job. This job requires the ability to perform duties contained in the job description for this position, including, but not limited to, the above requirements. Reasonable accommodations will be made for otherwise qualified applicants, as needed, to enable them to fulfil these requirements.
The Auto Club Group, and all of its affiliated companies, is an equal opportunity/affirmative action employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation
United States-FL-Tampa
FL-ACG Florida AOB (Z001) , 33634
FL-ACG Florida AOB
Information Technology
Individual Contributor
Apr 16, 2021, 8:05:53 PM
Schedule: Full-time Location(s): United States-FL-Tampa Job Type: Regular Job Level: Individual Contributor Travel: No