Requisition No: 354621
Agency: Department of Health
Working Title: HUMAN SERVICES PROGRAM ANALYST - 64041819
Position Number: 64041819
Salary:  $29,344.38
Posting Closing Date: 04/20/2021
DEPARTMENT OF HEALTH – HILLSBOROUGH
Division of Community Health - Health Promotion and Education
Subsidized Health and Referral Programs (SHaRP)
4704-B West Montgomery Avenue, Tampa, FL  33616
Human Services Program Analyst
Thank you for your interest in career opportunities with the Florida Department of Health - Hillsborough County.  If you're looking to build a great career in public health - you've come to the right place.  Many of our innovative and successful health programs are recognized throughout Florida. We hope you decide to join this team and make the Florida Department of Health - Hillsborough County your employer of choice.
The Department of Health’s mission is to protect, promote and improve the health of all people in Florida through integrated state, county, and community efforts.
The Florida Department of Health is responsible for the health and safety of all citizens and visitors to the state. As a public health agency, the Florida Department of Health must monitor the health status of Floridians, diagnose, and investigate health problems, and mobilize local communities to address health-related issues. The Florida Department of Health develops policies and plans that support health goals, enforce laws and regulations that protect the health of all residents and visitors, and link people to needed health care services. The Florida Department of Health also provides specialized assistance to pregnant women, infants, and children with special health care needs, regulates health care practitioners, and provides medical disability determinations.
Human Services Program Analyst
This is a professional position assigned to the Subsidized Health and Referral Programs (SHaRP) Program Office located at DOH-Hillsborough, Community Health Division. Based in Tampa, this team member is responsible for assisting the Senior Human Services Program Analyst-SES in providing technical assistance, quality assurance, and programmatic monitoring of the Breast and Cervical Early Detection, Title X Sterilization, and Family Planning Medicaid Waiver Programs. This is a highly responsible, full time position, in which the incumbent must be able to work independently and is detail-oriented in reviewing and approving program eligibility applications for the program areas mentioned above.  The position requires a thorough knowledge of public speaking, training skills, strategic thinking, the ability to use Microsoft 365, the ability to multi-task and handle face-to-face interactions, the ability to establish and maintain effective working relationships, the ability to work with diverse populations, and the ability to adhere to security policies and maintain confidentiality.   Strong written and verbal communication skills required for internal and external communication.  Position may require occasional local travel.
The Human Services Program Analyst should have a good rapport with internal and external customers, display a positive attitude, work in a flexible manner, be approachable, and work independently under the supervision of the Senior Human Services Program Analyst-SES. This position is part of a public health organization and is expected to promote cooperation, courtesy, and teamwork in a diverse environment, while adhering to policies, procedures, laws, and statutes established by DOH-Hillsborough, the State of Florida, and the Centers for Disease Control and Prevention.
Responsibilities Include:
• Communicating with internal customers about questions or concerns on program requirements.
• Preparing monthly reports and analyzing data to determine effectiveness of department programs.
• Assisting in developing programmatic quality improvement projects and action plans to improve program outcomes and tracking progress of these action steps to meet deadlines.
• Managing client calls and patient referrals from medical providers.
• Inputs accurate client data into various office and Statewide systems (ie., Health Management System (HMS), Access, and Volusia Database systems.
• Schedules/reschedules appropriate appointments for new and current clients.
• Submits and approves reports such as travel, People First and HMS within assigned timeframes.
• Assist in mammography mobile unit screenings throughout Hillsborough County to determine program eligibility.
• Monitoring and ordering supplies for the unit.
• Creating, maintaining and closing out various program patient case files.
• Completes Ineligibility/Suspension form if client is not eligible or provides incomplete information.
• Collects and enters client demographic data and medical information into the data system.
• Assess Medicaid Eligibility Status in FMMIS database.
• Ensures client information is kept confidential and secure.
• Attends meetings, traveling to other clinics or offices, and performing other duties as assigned by supervisor.
• Serves as unit translator for English to Spanish and vice versa in a clinical/office setting or out in the field as needed.
Minimum Qualifications:
• Bi-lingual in reading and writing in English and Spanish fluently
• At least 3 years of experience in working knowledge of Microsoft 365 applications (Outlook, Word, Excel, PowerPoint, MS Teams)
• 3 years of data entry experience
• 3 years of customer service and service recovery experience
• Strong oral and written communication skills
• Valid Florida Driver’s License or the ability to obtain one within 30 days of employment
Other Desirable Qualifications:
• Willing to learn how to use My Florida Market Place (MFMP) for duties associated to ordering and reconciliation of supplies.
• Ability to lift 30lbs.
Knowledge, Skills, and Abilities:
• Ability to operate commonly used office equipment such as computers, printers, fax machine, label maker, paper shredder, plotter for making posters.  Ability to use Microsoft Office products (Outlook, Excel, Word, Access, PowerPoint, Publisher).
• Knowledge of Florida Department of Health purchasing policies, rules, and regulations.
• Ability to Read, Write and Speak in English and Spanish fluently.
• Knowledge of the methods of data collection.  Skill in organization and coordination of multi-program office operation.
• Skilled in applying general rules, policies, and procedures to specific work situations.
• Ability to work independently and to plan, organize and coordinate work assignments.
• Ability to utilize problem-solving techniques.
• Skilled in communications:  talking to others to effectively convey information, communicating effectively with others in writing, as indicated by the needs of the audience.
• Ability to maintain client confidentiality.
• Ability to work with a diverse population without regard to sex, gender, race/ethnicity, age, socioeconomic status, physical disability and/or sexual preference.
• Ability to multitask and handle face-to-face public interactions.
• Ability to establish and maintain effective working relationships with others.
• Intermediate computer skills proficiency level with Microsoft 365 to create documents, spreadsheets and presentations, and Internet or Internet/Intranet-based systems.
• Ability to effectively handle face-to-face interactions with potentially frustrated, emotional and/or uncooperative customers and/or staff.
• Skilled in public speaking and/or delivering training to a varied type of audiences.
• Skilled in delivering quality customer service as defined by organizational standards.
Department of Health Career Service employees enjoy the following benefits:
• State of Florida Retirement package - 3% employee contribution required
• 9 Annual paid holidays
• Ability to earn 104 hours of paid Annual Leave (annually)
• Ability to earn 104 Hours of paid Sick Leave (annually)
• Health insurance for individual or family coverage - State pays 80% of premium
• Life insurance – State pays 100% of premium
• Additional supplemental insurances available such as dental, disability, etc.
• Tax Deferred Medical and Child Care Reimbursement Accounts available
• Tuition waivers to attend State Universities/Community Colleges
• Public Service and Nurse’s Forgiveness Program
• Additional benefits information can be found under the employment section of http://hillsborough.floridahealth.gov/about-us/careers.html
Important Notices- Please be advised:
***Note: Your responses to qualifying questions for this position must be verifiable by documentation provided through the electronic application process. Please review your resume and application thoroughly.
When completing the online application, all gaps of employment or education greater than 90 days starting from high school must be explained (approximate date, month and year) identifying company name or if unemployed.  Incomplete applications/resumes will not be considered.
The application includes background information questions.  A “yes” answer to these questions will not automatically bar you from employment.  The nature, job-relatedness, severity, and date of the offence in relation to the position you are applying are considered.   Please make sure all questions are answered thoroughly.
Incumbents may be required to perform emergency duty before, during, and/or beyond normal work hours or days.
Current State Employees - Salary for current employees is based on employee’s current payband/ paygrade.  Salary for promotions will be based on budget availability and Senior Management Team approval.
Male applicants born on or after October 1, 1962 will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday or have a Letter of Registration Exemption from the SSS.  For more information, visit http://www.sss.gov .
This position requires a security background check and/or drug screening and participation in direct deposit.
Note: You will be required to provide your Social Security Number (SSN) in order to conduct this background check.
If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida.  Your current retirement benefits may be canceled, suspended, or deemed ineligible depending on the date of your retirement.
The successful candidate will be required to complete the Form I-9 and that information will be verified using the E-Verify system. E-Verify is operated by the Department of Homeland Security in partnership with the Social Security Administration to verify employment eligibility.
Veteran Information : Certain veterans and spouses of veterans receive preference in employment by the state (applies only to positions within the Career Service).
Florida has the third largest population of veterans in the nation with more than 1.5 million service men and women.  The Florida Department of Health (department) is committed to serving members of the United States Armed Forces, veterans and their families by encouraging them to apply for vacancies that fit their area of knowledge and/or expertise.  Through the Departments VALOR program, which expedites licensing for military veterans, the Department also waives initial licensing and application fees for military veterans who apply for a health care professional license within 60 months of an honorable discharge. These initiatives help ensure that the transition from military service into the workforce is as smooth as possible and reflects our appreciation for the dedication devoted to protecting our country.
The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.
Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.
The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.
VETERANS’ PREFERENCE. Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply.  Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code.  Veterans’ Preference documentation requirements are available by clicking here .  All documentation is due by the close of the vacancy announcement.