Service Desk Technician 1
Telephony Partners LLC
Tampa, FL 33607
Job details
Job Type
Full-time
Full Job Description Service Desk Tier 1
Full-time, hourly position reporting to the Service Desk Manager
IS THIS FOR YOU?
• Are you a hard-working diligent person?
• Are you determined and persistent in making sure tasks are correct and complete?
• Do you like to support co-workers and clients?
If this sounds like you, and if you have experience as a service desk technician, this position at Acuity allows you to be part of a dynamic team that is focused on the growth of the company.
ABOUT ACUITY
Acuity is a communications solutions provider focused on helping businesses better leverage their mobile, voice, and data infrastructures. We’ve been around since 2002 but pivoted our service model a few years ago and are pushing hard to drive growth.
POSITION SUMMARY
The Service Desk Technician is responsible for providing support to end users by phone, email, and ticketing system.
Specific responsibilities include:
• Provide daily technical support for mobile phones and tablets
• Fulfilling requests via carrier portals and in-house inventory
• Maintain contracted SLA’s while providing exceptional customer service
• Ability to work in multiple systems simultaneously
• Fielding inbound and outbound phone calls
• Independent problem solving
Skills we’re looking for:
• Ability to multitask in a high stress environment
• High focus on attention to details and accurate information
• Professional written and spoken communication skills
• Pleasant professional demeanor and a strong work ethic