The Process Control Lead Analyst is responsible for administration, oversight, and maintenance of Risk and Control initiatives for Human Resources Shared Services (HRSS), which requires close coordination with Risk & Control teams in HRSS service centers. The ideal candidate must be a strategic professional who advises HRSS on application of risk management and has a strong understanding of risk assessment, root cause analysis, and emerging risks.
Responsibilities:
• Control Environment: Provides sound guidance to HRSS operations teams to ensure that the organization has appropriate policies and practices to enable employees in supported business units to identify risks and evaluate exposures of control deficiencies, analyze and determine root cause, and ensure management has effective and timely remediation plans.
• Control Programs: Lead/support critical control programs and initiatives, including but not limited to Continuity of Business and Wide Area Disruption, Regulatory Change Management, EUCs, Records Management, and other control programs as needed.
• Process Reviews and Issues Management : Conducts reviews to understand the end-to-end process, evaluate key control and identify deficiencies and improvement opportunities, analyze root cause, and ensure management has effective and timely remediation plans. Manage Corrective Action Plan tracking and reporting for supported processes. Manages and reports control issues with transparency.
• Audit Management : Manages engagements with internal and external audit parties for HRSS supported processes
• Communicate to staff & management on initiatives, timelines, and status including heat maps, dashboards, Senior Management packages, etc.
• Build and maintain knowledge in effective business process internal controls, including COSO risk and internal control framework, and develop educational, training, and awareness materials for consumption by individuals in HRSS.
• Provide support to Risk & Control Management in implementation of Citi-wide initiatives and projects, including key corporate policies and procedures.
• Use communication and diplomacy to guide and influence others, in particular colleagues in other areas.
Qualifications:
Knowledge/Experience:
• The ideal candidate will have highly analytical, management and communication skills.
• 6+ years of experience in risk advisory, operational risk, compliance, internal control, and/or project management related functions within financial services or shared services industry
• Experience with applying principles, methods and techniques in the design and operation of process controls and their system components
• Comprehensive knowledge of compliance policies and processes and proficiency in risk and control related practices
• Capable of providing leadership in optimization and efficiencies in control practices for the business as well as the resolution of cross business issues
• Well versed in developing new ideas and improving current processes and proactively engages business and functional managers to mitigate risks
• Exposure to regulatory and control models
• Requires a collegial and service-oriented demeanor, and an ability to challenge existing conventions and make recommendation for improvements
• Strong Communication and Presentation skills – comfortable with public speaking in various forums, and able to communicate effectively and logically
• Able to identify trends and themes from high volume information sources and synthesize reports for easy consumption of senior business managers
• Skilled at building partnerships across functions and regions; collaborates well with others with experience working in cross-cultural global teams
• Project management experience a+
• Risk certification a+
• Audit certification a+
Skills:
• Ability to lead through influence and adapt in a changing environment
• Thinks strategically and articulates concepts clearly.  Sound critical thinking and analytical skills
• Interpersonal skills with a demonstrated ability to achieve results and ability to act with sense of urgency
• Effective communication (written and verbal) and be able to present information to various levels of management
• Ability to identify and articulate root cause
• Ability to work independently as well as part of a team.  Self-motivated and positive attitude
• Solid time management skills and proven ability to meet deadlines
• Ability to deliver on multiple priorities
• Proficiency in Microsoft Office suite of products
Education:
• Bachelor’s in Business Administration, Finance or Accounting, or equivalent experience.
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Job Family Group:
Finance
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Job Family:
Process Control
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Time Type:
Full time
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Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
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Job Type: Full time