Front Desk Agent
TownePlace Suites by Marriott Owensboro, KY
Owensboro, KY 42303
Employer actively reviewed candidates 2 days ago
Job details
Salary
From $12 an hour
Job Type
Full-time
Part-time
Qualifications
• • US work authorization (Required)
• High school or equivalent (Preferred)
• Customer service: 1 year (Preferred)
Full Job Description Hotel Front Desk Agent/Breakfast/Laundry Attendant responsibilities include:
• Performing all check-in and check-out tasks
• Managing online and phone reservations
• Informing customers about payment methods and verifying their credit card data
• Anticipating and taking care of Guests' Needs
• Adhering to Food Safety and Sanitation Standards
• Keeping the breakfast stocked and fresh
• Help with Laundry and cleaning tasks
Job brief
We are looking for a Hotel Front Desk Agent to serve as our guests’ first point of contact and manage all aspects of their accommodation.
Hotel Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service and work experience in the hotel industry, we’d like to meet you.
Ultimately, you will help create a pleasant and memorable stay for our guests.
Responsibilities
• Perform all check-in and check-out tasks
• Manage online and phone reservations
• Inform customers about payment methods and verify their credit card data
• Register guests collecting necessary information (like contact details and exact dates of their stay)
• Welcome guests upon their arrival and assign rooms
• Provide information about our hotel, available rooms, rates and amenities
• Respond to clients’ complaints in a timely and professional manner
• Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs
• Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
• Upsell additional facilities and services, when appropriate
• Maintain updated records of bookings and paymentsRequirements
• Work experience as a Hotel Front Desk Agent, Receptionist or similar role
• Being able to handle and prepare food
• Adhering to Food Safety and Sanitation standards
• Understanding of how travel planning websites operate, like Booking and TripAdvisor
• Customer service attitude
• Excellent communication and organizational skills
Job Types: Full-time, Part-time
Pay: From $12.00 per hour
Benefits:
• Dental insurance
• Disability insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance
Schedule:
• 8 hour shift
• Day shift
• Holidays
• Monday to Friday
• Night shift
• Weekends
COVID-19 considerations:
We have installed clear plastic barriers at the front desk, but also encourage the use of masks and gloves that we provide.
Application Question(s):
• Are you able to work weekends?
• Are you able to work PM Shifts (3-11).
• Are you able to work AM shifts starting at either 6am or 7 am and finishing by 3pm?
• Tell us about a contribution you have made that you are proud of at another job?
Education:
• High school or equivalent (Preferred)
Experience:
• Customer service: 1 year (Preferred)
Work Location:
• One location
Communication method(s) used:
• Email
• Phone
• Chat
• In person
This Job Is:
• A job for which military experienced candidates are encouraged to apply
• Open to applicants who do not have a high school diploma/GED
• Open to applicants who do not have a college diploma
Company's website:
• https://www.marriott.com/owbts
Company's Facebook page:
• https://business.facebook.com/TownePlaceOwensboro/
Benefit Conditions:
• Waiting period may apply
• Only full-time employees eligible
Work Remotely:
• No
COVID-19 Precaution(s):
• Personal protective equipment provided or required
• Plastic shield at work stations
• Social distancing guidelines in place
• Sanitizing, disinfecting, or cleaning procedures in place