Global Financial Firm located in TAMPA, FL has an immediate contract opportunity for an experienced Production Support/ Maintenance Senior
“This role is currently work-from-home and will move to the office environment after the COVID-19 restrictions are lifted.”You will need to have reliable internet, computer and android or iphone for remote access into the client systems during remote work
Video/ f2f interviews are required prior to all offers.
Job Specification
Client has 12,000 offices in 140 countries around the globe. We have been around for nearly two centuries and over that time, have cultivated the world’s largest financial services network. Today, Client is built on the experience of 300,000 employees. Client is deeply embedded in the financial services sector and is represented in nearly every asset-class. Client's Institutional Clients Group, Global Consumer Banking, International Personal Bank, Client Global Wealth Management and Client Private Bank are all leaders in their respective fields, contributing significantly to Client's performance.
Background :
We are seeking Application Support contractors/permanent staff. The candidate must have strong motivation to drive, lead and be successful in their endeavors, great teamwork and team building skills will be a key factor to the success of the team.
The ideal candidate should be technically astute, well organized, proactive and be comfortable discussing issues with business and technical users at all levels. Must have a strong IT background in JAVA, SQL and Unix. The team supports a number of Finance, Treasury, Risk and Accounting groups.
Strong focus on communication and technical skills, system stability, quality and functionality against user expectations, problem management and resolution, including issue documentation, root cause analysis and trend analysis. Ensure all processes and procedures are being followed at all times to comply with both internal and external audit and regulatory requirements.
Key Responsibilities :
• Provide technical and business support for users of Client Applications. This includes providing quick resolutions to app issues, driving stability, efficiency and effectiveness improvements to help us and the business succeed.
• Provide in-depth expertise and troubleshooting on specific platforms or applications.
• Perform code analysis, bug identification and fixes, preparation and coordination for deployment.
• Provide sanity checks after production code fix deployment.
• Start of day checks, continuous monitoring, and regional handover.
• Work with the application support team and Communicate issues and status updates with all stakeholders effectively.
• Ability to dive deep into the code structure to understand complex algorithms and troubleshoot system/data problems.
• Provide technical oversight across systems and applications; leverage skills across team and department.
• Provide ideas and conduct efficiency and effectiveness improvements in support processes.
• Perform Incident and Problem management including prioritization, cause analysis and escalation to appropriate groups.
• Assess risk and impact of production issues and escalate to business and technology management in a timely manner.
• Ensures that storage and archiving procedures are in place and functioning correctly.
• Good Analytical skills to understand and articulate issues.
• Be innovative and proactive in suggesting solutions.
• Analyze and respond to end users technical issues and analytical inquiries.
• Demonstrate drive and initiative; be goal-oriented, dedicated and self-sufficient.
• Perform root cause analysis and event correlation for all tickets, identifying preventive measures, making recommendations to fix root causes, implementing approved fixes, and post-mortems.
• Partner with development and other technology teams to develop strategy regarding overall architecture and infrastructure, identify and defines necessary system enhancements; analyze existing system logic, identify problems; and recommend and implement solutions.
• Be able to work well under pressure, adapt quickly to changing priorities and maintain focus on key tasks during busy periods.
• Perform detailed failure analysis reports for all service level failures and recommend and implement means to prevent future failures.
• Communicate complex technical issues to business users in a language they can understand.
• Provide effective client communication during regular updates or escalate when appropriate.
• Provide Overnight support for the applications on a rotational basis. Be prepared to work out of hours and weekends to support upgrades and new releases to the application.
• Plan for and carry out annual Continuity of Business (COB) tests, this will involve liaising with DBA’s, System Administrators, Users and other technical support teams to ensure our procedures and processes run accordingly.
• Ensure the Production Support documentation is kept up to date.
• Has the ability to operate with a limited level of direct supervision.
• Acts as SME to senior stakeholders and /or other team members.
• Manages, maintains and supports applications and their operating environments, focusing on stability, quality and functionality against service level expectations.
Qualifications :
• 5 years of experience in a technical environment.
• Experience in an Application support role is essential.
• A good academic background, with at least an under-graduate degree in computer science.
• Strong knowledge of Microsoft and Linux operating systems.
• Personally well organized and an excellent team player with willingness to learn.
• Experience working in a support team and dealing with business and technology users of the application in a support capacity.
• Excellent written, verbal and presentation skills including ability to explain technical issues in simple terms that non-IT staff can understand.
• Proficiency in dealing with complex technical issues in an application (NOT Infrastructure or desktop) support.
• Strong Problem Solving skills.
• Ability to plan and organize workload.
• Advanced execution capabilities and ability to adjust quickly to changes and re-prioritization.
• Demonstrates analytical skills.
• Ability to communicate appropriately to relevant stakeholders.
• Experience with Databases / SQL and writing scripts, database queries.
• Experience with Unix Shell Scripting.
• Knowledge/experience of Unix , Shell scripting, Autosys, SQL and Core Java [beneficial].
• Knowledge/ experience of Incident Management Tools.
Employment Type: CONTRACTOR