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Senior Analyst - Internal Audit Technology Support

Citigroup Inc

Location: Tampa, Florida
Type: Remote
Posted on: April 8, 2021
This job is no longer available from the source.
The Internal Audit mission is to provide independent, objective, reliable, valued and timely assurance to the Board, senior management and regulators of Citigroup and Citibank over the effectiveness of culture, ethical conduct, governance, risk management, and controls that mitigate current and evolving risks and to enhance the control environment. The IA function is organized into multiple audit teams covering each of Citi’s product and functional areas, as well as dedicated teams for IA Operations, IA Innovation and IA Quality Assurance.
Job Purpose:
• This is a multi-faceted technology support role that will participate in project assignments across the IA AIMS (Audit Information Management System) Business Application Support Team (Helpdesk), the IA Operations AIMS Project Team and the RST (Resource Scheduling Tool) Project Team.
• This role will report to the Internal Audit (IA) VP IA Operations, Technology Support Team, Helpdesk Manager based in North America – Tampa, Florida, USA/NAM Citi Service Center. Based on project assignment need, role will be on secondment for designated time periods to other project managers.
• The IA Helpdesk Team provides the IA organization with business application end-user helpdesk support services, user access entitlement management, data correction validation and audit process execution services, application user acceptance testing activities, end-user application process training delivery and data quality analysis.
• The Incumbent will work with the IA Operations Technology teams to ensure adherence to Citigroup technology infrastructure standards, monitoring IA system usage, perform data completeness and quality reviews, participate in system user acceptance testing activities, conduct continuity of business drills, stage and validate data correction transactions and deliver introductory business system user training.
• The role entails ad-hoc IA system forensic data analysis to identify data anomalies, management reporting exceptions and validate data correction updates. In addition, this position involves the development, documentation and delivery of IA end-user training in conjunction with IA audit methodology training sessions for new and existing IA audit and operational teams.
• The position requires a high level customer service skill, written, verbal and presentation communication skills due to level of Internal Audit department and external end-user clients the Helpdesk supports. This role will also provide extensive interaction with Citigroup internal application development staff and external vendors to ensure the operational effectiveness of IA systems and operations.
Key Responsibilities:
• Conduct level 1 problem resolution of office productivity software, distributed desktop/laptop hardware, network problems and provide basic end-user technical support services to Internal Audit staff.
• Respond to IA End-User Helpdesk audit process management system assistance calls across the entire range of Internal Audit’s application tools. ----Audit Information Management System (AIMS) and PlanView (RST) Resource Scheduling Tool, PlanView (OBS) – Organizational Breakdown Structure, SMART Audit Report Tool and Audit360 Automated Audit Testing solutions.
• Provide audit user situational advice based on knowledge of the IA system and IA audit processes to ensure the optimal solution for issues raised.
• Respond to first level 1 audit methodology process execution “HOW TO” calls and escalate assistance requests to Internal Audit Quality Assurance/Audit Methodology team as necessary.
• Respond to GFTS (Global Functions Technology Support) Production Support team requests for testing and validating data corrections in UAT on a daily basis and schedule same for AIMS Production implementation on weekly basis.
• Document, track and perform trend analysis on End-Users ServiceNow support calls to identify opportunities for process and or system improvements.
• Assist in the development, documentation and delivery of audit application technical and workflow process training sessions including the preparation of user instructional guide documentation.
• Review and process system access entitlement requests including conducting periodic system access entitlement reviews to ensure appropriate system access to sensitive audit management data.
• Plan and conduct periodic audit system continuity of business testing procedures in alignment with corporate and department business goals.
• Assist in the design and development of ad-hoc system management information reports to monitor system performance and transactional process bottleneck activities.
• • Coordinate Internal Audit personal computer deployment and equipment refresh activities in alignment with Citigroup distributed technology standards. Monitor alignment of equipment standards with Citigroup technology standards.
• Participate in the performance of system enhancement/defect correction user acceptance testing activities and identification of required corrective actions. Develop users test plans and test cases scenarios. Specific focus on the AIMS and RST process tools.
• Document, review and process data correction transactions in accordance with departmental procedures. Participate in the development and preparation of periodic data quality and integrity scans of audit management systems to identify possible data validation and integrity shortfalls. Complete Data quality adjustments using system tools designed into AIMS and restricted to AIMS Helpdesk personnel.
• Monitor audit management system development services, application system licenses fees and internal technology infrastructure services provider expenses chargeback fees.
• Participate in the preparation and secure deliver of internal audit information to authorized regulators and external auditors.
• Contribute to the development, implementation and periodic assessment of Internal Audit operating policies and procedures to support the consistent communication and execution of Internal Audit business activities across all IA region and office locations.
Key skills and qualifications:
• Minimum 2 -4 years of experience in the performance and delivery of application support and distributed technology helpdesk services with exposure to ITIL Framework (Information Technology Infrastructure Library).
• Expert technical background and experience in supporting large global distributed technology environments. Demonstrated expert in MS Office productivity software tools, (Word, Excel, PowerPoint, Access, Visio, SQL, COGNOS Reporting Tool, Data Analysis Tool, Micro Strategy) Windows operating systems, relational database concepts and reporting tools.
• Operational experience in managing small to moderate teams in highly sensitive and critical business environments requiring the achievement of results within defined deadlines - desired but not mandatory.
• Production Support, User Acceptance Testing, SDLC (Software development Life Cycle )/development configuration experience supporting Enterprise applications and /or Human Capital Management tools desired but not Mandatory. Exposure to use of the PlanView HCM toolset a plus.
• Excellent verbal and written communication skills. Problem analysis and interpersonal skills. Ability to interact with all levels of internal and external audit management levels.
• BS or equivalent in Information Systems or Accounting/Information Systems. Related certifications (CISA, PMP, ITIL, Microsoft or similar) are a plus.
• Significant experience supporting mobile technology hardware and software applications, SAAS ( Software as a Service), ServiceNow or similar ITSM products.
• Basic level of understanding and exposure to Internal Audit concepts and/or technology general control processes would be beneficial but not mandatory.
• Must read and write fluently in English
Education:
• BA/BS or equivalent, preferably in Computer Science or Management of Information Systems
What we offer:
• Daily collaboration with other Citi entities from all over the world.  Working in our organization involves working on international projects, in a culturally diverse and dynamic environment as well as learning top quality organizational culture.
• Opportunity to further expand knowledge in the area of Data, Analytics and Internal Audit while working on the most innovative and cutting-edge applications and technologies.
• Long-term career path across geographies and business lines
• Competitive social benefits (medical care, multisport, life insurance, award-winning pension plan, holiday allowance, flexible working schedule, remote work and other).
This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.
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Job Family Group:
Technology
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Job Family:
Business Analysis / Client Services
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Time Type:
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Citi is an equal opportunity and affirmative action employer.
Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
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