Client Support Specialist
Baker McKenzie
183 reviews
Tampa, FL 33602
Baker McKenzie
183 reviews
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The Client Support Specialist will help manage client relationships from a finance operations perspective involving coordination of new assignments, matter opening, pricing, matter management, billing, collections, and reporting; provide comprehensive and commercially focused Quote-to-Cash (Q2C) support as well as ensuring that effective matter management practices are in place and being followed.
Responsibilities:
• Serve as the primary point of contact for a portfolio of clients for Partners, client managers, project managers and others to coordinate assignments, budgeting, billing, collections, and reporting for Key Clients
• Support the matter intake process by providing and reviewing data as needed for new engagements
• Coordinate the implementation and maintenance of financial terms (e.g., pricing arrangements) with the relevant internal teams and client contacts
• Coordinate the review and approval of Outside Client Guidelines and similar financial terms
• Support client reporting requests as needed (recurring or ad hoc)
• Ensure that issues are being resolved timely and by the right teams within the global Baker McKenzie network of offices and shared service Centers (e.g. rates, budgets, e-billing, billing, etc.)
• Interact and coordinate with other teams as needed, including Business Development, Procurement, E-billing, Pricing, and Project Management for up-stream and down-stream activities related to finance operations
• Manage client and Partner expectations with respect to Standard Operating Procedures (SOP) as defined by the Global Process Owners and work within already established and agreed parameters
• Work with colleagues to develop new best practices and identify new efficiencies in accordance with a culture of continuous improvement
Skills and Experience:
• Bachelor's degree
• Strong experience in Financial Management, Accounting, or Business
• Some billing experience, preferably within a professional services environment would be advantageous
• Proven ability to confidently influence, interact and consult with senior leaders regarding finance processes, guidelines and compliances
• Demonstrated expertise in operational efficiency and financial accounting
• Strong project management and systemic thinking skills
• Working proficiency in using MS Office and other productivity tools
• Ability to diagnose and solve problems quickly with positive energy, forward thinking, and high ethical standards
• Excellent interpersonal skills with the ability to deal effectively at all levels throughout an international firm
• Excellent English communication skills (verbal and written)