Guest Services
Diamond Lake Resort
Owensboro, KY 42301
Employer actively reviewed candidates 2 days ago
Job details
Salary
$9 - $12 an hour
Job Type
Full-time
Part-time
Number of hires for this role
3
Qualifications
• • High school or equivalent (Preferred)
Full Job Description POSITION SUMMARY
The Guest Services department is responsible for ensuring we deliver an amazing guest experience at every interaction. We’ve never met a stranger who didn’t quickly become a friend. We love to help our guests find what they need, even when they didn't know they were looking for it. And boy are we good at doing that. Guest Services team members are responsible for guest registration, front desk, escorting, firewood sales, store sales, and all guest-facing relations.
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SPECIFIC DUTIES
• Provide superior guest service in person and over the telephone by being enthusiastic, attentive, friendly and helpful.
• Greet all guests with a positive attitude and a well‐groomed appearance, a smile, recognition and a proper uniform and name tag.
• Handle all guest issues with respect by listening and acknowledging their concerns.
• Follow all guidelines and procedures regarding the handling of registrations, reservations, store sales, and refunds.
• Follow specific cash and credit card handling procedures and properly use the computer, cash register, credit card, and various other front desk equipment.
• Handle daily, weekly, and monthly scheduled stocking and cleaning for the front office and store.
• Coordinate and ensure the success of all on‐site activities, including food service and themed events.
• Promote local attractions through value card sales, referrals to other company-managed campgrounds, and by being knowledgeable of all national and local advertising and discount programs.
• This job description is not intended to cover or contain a comprehensive listing of activities, duties or responsibilities. Other duties, responsibilities, and activities may change or be assigned at any time with or without notice.
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EXPECTED RESULTS
• All guests are greeted immediately with friendly, helpful and professional guest service delivery.
• Demonstration of a positive attitude with guests, management, team members, and vendors.
• Careful and accurate money handling.
• Promotion of this KOA and entire KOA system.
• Well‐groomed appearance and appropriate, clean KOA uniform and nametag.
• Attention to detail when taking reservations and/or registering guests.
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JOB QUALIFICATIONS
• Hear and speak the English language fluently
• Knowledge of point of sale systems and cash register operation (familiarity with KampSight is a plus)
• Ability to work nights, weekends, and holidays
• Excellent customer services skills
• Ability to maintain confidentiality
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PHYSICAL REQUIREMENTS
• Must be able to lift up to 50 pounds, lift and carry 25 pounds occasionally and 10 pounds regularly
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance
• Ability to respond to telephone calls, hear issues, give direction while viewing computer screens
• Long periods of standing (80%)
• Ability to bend, stoop, kneel, crouch, and climb
• Requires the use of hands/fingers to handle or feel
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Job Types: Full-time, Part-time
Pay: $9.00 - $12.00 per hour
Benefits:
• 401(k)
• Employee discount
• Flexible schedule
Schedule:
• 8 hour shift
• Day shift
• Monday to Friday
• Weekends
Education:
• High school or equivalent (Preferred)
Work Location:
• One location
Hours per week:
• 20-29
• 30-39
Company's website:
• https://www.llahospitality.com/
Work Remotely:
• No
COVID-19 Precaution(s):
• Remote interview process