JobsEQ by Chmura Logo

Technical Support - Salesforce, TCP/IP, DNS, WINS, AD, ServiceNow

Software Management Consultants, Inc.

Location: Tampa, FL 33601
Type: Temporary (unspecified), Non-Remote
Posted on: April 9, 2021
This job is no longer available from the source.
Salesforce, TCP/IP, DNS, WINS, AD, ServiceNow
Contract W2, 12
Market
Job Description:
IT Service Desk Support Analyst
JOB SUMMARY: Primary responsibility is to provide Tier 1 and 2 technical support with emphasis on supporting the Salesforce application for an employee base of over 1,000. Analysts are expected to deliver such support in accordance with ITIL best practices. Support scope is infrastructure, applications, connectivity, identity mgmt., hardware, and provisioning.
Adherence to company IT processes and procedures is expected when carrying out duties of this role. This will involve (among many other aspects) administrating end-user and group accounts in Active Directory, maintaining hardware and software inventory, reporting system changes to appropriate internal groups, documenting process revisions, and assisting with system upgrades.
The role may also require participating in special or ongoing IT projects such as IT asset management, change management, problem, management, and the creation of IT knowledge articles.
EDUCATION, EXPERIENCE, AND SKILL REQUIREMENTS
Formal Education
• Minimum: High school diploma or equivalent
• Desired: 15 collegiate credit hours with GPA of 3.0 or higher
• Desired: At least one of the following certifications - MCP, A+, N+, or similar
Infrastructure Experience
• Experienced in client server, cloud, SaaS, IaaS, PaaS, LAN, WAN, SAN, VPN, ISP, SCCM concepts along with TCP/IP, DNS, DHCP, WINS and Active Directory
• Experienced in troubleshooting personal computing devices such as desktops, laptops, tablets, smartphones, and all related peripheral devices such as printers, headsets, handsets, and viewing devices
Applications & Collaboration Tools Experience
• Experience with Symantec Endpoint Protection, Zoom, MS Teams, MS Office 365, Salesforce, an ITSM Tool such as ServiceNow or FRESHWorks in a Windows 10 environment
• Experience with DocuSign, OKTA, Kaseya, UltiPro, and Kronos is desirable
Skills, and Abilities
• Strong intrapersonal communication and customer service skills with professional mindset
• Strong analytical and troubleshooting skills
• Ability to successfully process and handle multiple tasks
• Ability to work under demanding conditions caused by fast-paced and changing environment
• Ability to effectively function in a team-oriented environment
• Ability to maintain records, manage time, and manage work queues
• Ability to work collaboratively and provide thought leadership
• NOTE: Ability to lift 35 pounds easily and regularly
PRE-CONTRACT SCREENING
Background, Bio Scan, References
Required Skills: TCP/IP; ;LAN; ;LAN/WAN; ;ACTIVE DIRECTORY; ;VPN; MS OFFICE.
Don't hesitate! Submit your resume today.
SMCI is an EEO employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, national origin, disability, age, genetic information, marital status, military, and veteran status. Members of minority groups, Vietnam Era Veterans and individuals with mental or physical disabilities are encouraged to contact us regarding employment opportunities. In addition, in order to support the provision of business to minority-owned and Women-owned businesses (MWBE), such MWBE are encouraged to contact us regarding subcontracting business opportunities with our firm.
(No third parties, please)
(H1 sponsorship currently unavailable)
(Local candidates only, please)