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Job Summary
The Associate Director works under the supervision of the Regional Campus Director with support from the Corporate Director of Education. The main focus of this role is on the academic support necessary in the day-to-day operations of the campus to provide leadership and support to the students and faculty.  The AD will create a supportive and team-driven environment which allows students to complete the program of study and achieve educational goals.
Job Duties and Responsibilities
Student Management
• Monitors student retention and placement rates for all programs to ensure campus meets established goals and assists staff with improvement plans if necessary
• In Collaboration with the Education Support Coordinator is responsible for leading student retention activities that include contacting absent students, identifying and monitoring high-risk students to provide support for successful program completion
• Actively participates in new student orientation and assists with student equipment setup
• Prepares progress reports, warnings and probations and meets with students to review progress
• Verifies Student’s Satisfactory Progress, warnings and student dismissal and meets with students accordingly
• Verifies students’ last date of attendance, reviews final progress reports and transcripts
• Processes any necessary student drops or dismissals
• Signs and dates certificates/diplomas
• Provides guidance and assistance as needed
• Meets with students as necessary
Faculty Supervision
• Serves as Lead Faculty for Medical Assistant and Medical Insurance Billing Office Administrative Programs
• Assists Regional Campus Director in identifying and interviewing potential faculty members
• Arranges for onboarding of new instructors and faculty training
• Conducts a minimum of one faculty in-service per fiscal year
• Responsible for monitoring classroom instruction to ensure faculty are following the established curriculum, utilizing available instructional materials and using appropriate instructional methodology and resources
• Conduct instructor evaluations and observations and reviews results with the Regional Campus Director, the Director of Education.
• Reviews survey and evaluation results with the Regional Campus Director for appropriate action plan and any disciplinary action
• Audits grading and attendance
• Provides classroom support and instruction as needed
• As necessary, assists with providing Ross Education, LLC with suggested updates for curriculum, equipment, and resources to support the programs
• Ensures faculty members remain current in licensure, certification and professional development requirements
• Facilitates quarterly faculty meetings and attends weekly regional staff meetings
• Prepares faculty annual evaluations with assistance from the Regional Campus Director
• Monitors program supply orders
• Assign and maintain class coverage for all faculty and approve faculty ATO.
• Advise faculty on changes, student issues and school policies
• Responsible for monitoring and approving faculty payroll, adjustments and petty cash requests for monthly reimbursement
General
• Plans and attends Advisory Board meetings , and develops community contacts who can assist with job placement and externship site set-up
• Perform Human Resources activities as needed
• Schedules and conducts site visits for approval of new student externship sites as needed
• Schedules and conducts student externship site phone conferences, Externship Follow-up Evaluations and completes appropriate paperwork
• Collaborate with Career Services to ensure all externship requirements are completed
• Effectively uses CampusVue to gather data and accurately complete reports
• Must complete two in-services and at least one professional development activity each fiscal year
• Strong commitment to community involvement
• Monitor overall appearance and maintenance of facility
• Assists with front office coverage and necessary screenings (campus entry process)
• Performs related work as required
Key Metrics
• Show consistent improvement in student retention with each program meeting, at a minimum, the ABHES standard of 70% and striving for Ross standard of 80%, while meeting the monthly drop budget
• Show consistent improvement (year over year) in faculty retention
• Strive for positive survey results of 85% or above on Faculty Evaluations and Student Opinion Surveys
• Must have zero tolerance for non-compliant behavior or process and have positive compliance audits related to faculty and student records
Requirements
• An Associate’s Degree from an institution accredited by an agency recognized by the U.S. Department of Education or the Council of Higher Education Accreditation (CHEA), preferably in the allied health field or a closely related field, Bachelor’s Degree preferred.
• Experience in educational methodology such as curriculum development, educational psychology, faculty management, training, staff development and/or classroom teaching experience
• 3+ years of full-time work experience within the past 7 years,  in a health care setting with clinical, or clinical & administrative experience, including a minimum 40 hours of experience in an ambulatory health care setting (where medical care is delivered on an outpatient basis).  Medical Assistant background strongly preferred, but internal applicants from other subject areas may be considered.
• License, certification or registration in Medical Assisting is preferred, but internal applicants from other subject areas may be considered.
• Management responsibilities, including staff supervision, projects, goal achievement, compliance and budget
• Demonstrated leadership, communication and coaching skills
• Ability to apply basic principles of supervision
• Ability to interview and hire effectively
• Knowledge of materials (subjects) that will be taught to students and ability to use and communicate Ross curriculum
• Ability to achieve or maintain credential and/or licensure within expected time frames
• Ability to remain objective and treat all students equally
• Must have sufficient ability to move around the building and classroom to satisfy student needs and/or facilitate student participation.
• Must have sufficient visual and auditory ability to operate computer equipment, use telephone, read materials, use white board and use classroom equipment.
• Reference and background check required for employment, including credit check
• Protection of student and/or employee privacy is expected in the handling of confidential and/or financial information.
• Protection of the corporation and privacy of corporate proprietary and confidential information is expected
• Professional communication encompasses written, oral, visual and digital communication. Successful communication skills are required for working at Ross and involve the following: writing, reading, editing, speaking, listening, software applications, data entry and reporting, and Internet research.
• Ability to build rapport with students and staff
• Ability to work with different teams
• Ability to remain focused and adapt quickly in fast-paced work environment
• Ability to achieve goals; We work to make our students successful and we measure that in our individual and team accomplishments
• Strong attention to detail & accuracy, and commitment to quality
• Ability to organize your work and meet deadlines
• Demonstrate professionalism in manner, dress and conduct as a representative of Ross and a student mentor
• Adhere to Ross Code of Conduct and Professional Ethics
• Ability to work at least two evenings a week